Director of Career Services

Georgia Department of Revenue•Carrollton, GA

About The Position

The Director of Career Services provides college-wide leadership for Career Services, WIOA-supported student services, employer engagement, career readiness, graduate placement, and related workforce initiatives. The Director builds an integrated career-development system that begins in admissions, is embedded within academic programs, and continues through graduation, employment, and alumni engagement. The role connects students and graduates with employment opportunities and helps eligible students access WIOA training funds, supportive services, and case management. The Director works with Academic Affairs, Economic Development, Admissions, Advising, Financial Aid, the Business Office, Institutional Effectiveness, regional workforce boards and commissions, employers, and community partners. The position supervises WIOA coordinators, case managers, and assigned staff; oversees employer engagement and career programming; leads graduate placement reporting and data quality; and represents the college in workforce and community partnerships. This is a full-time position with a Monday–Friday workload and some evening work. The work takes place in a professional office environment using standard office equipment and technologies. The position requires travel to campuses within the seven-county service delivery area, and some overnight travel may be required. The position location will be determined upon candidate selection.

Requirements

Bachelor’s degree from an accredited college or university, or three years of experience in a related field; the stated minimum qualifications specify a related-field bachelor’s degree and three years of work-related experience.
Professional experience in career services, workforce development, employer relations, student services, human resources, economic development, or a related area.
Experience developing external partnerships, managing projects or programs, using data to assess performance, and delivering services to diverse populations.
Knowledge of Student Information System and KMS (Knowledge Management Systems).
Leadership skills.
Ability to break larger tasks into manageable smaller tasks.
Oral and written communication skills.
Skill in operating computers and job-related software programs.
Accurate recordkeeping skills.
Organizational skills.
Interpersonal skills and ability to deal with the public.
Decision-making and problem-solving skills.
Ability to translate technical data into information usable in a variety of settings and by diverse populations.
Knowledge of current policies, laws, trends, and developments in the field.
Ability to occasionally stand, walk, sit, use hands to handle objects or controls, reach, climb stairs, talk, and hear; occasionally lift or move office products and supplies weighing up to 25 pounds.
Ability to travel to other campuses within the seven-county service delivery area; some overnight travel may be required.

Nice To Haves

Master’s degree.
Five or more years of progressively responsible student affairs experience in a community college, technical college, or multi-campus environment.
Experience with employer engagement, graduate placement verification, internships or work-based learning, labor-market analysis, and regional economic-development partnerships.
Experience using Handshake, student information systems, CRM platforms, and data reporting tools.
Experience leading a team.

Responsibilities

Develop and implement a college-wide career-development framework with milestones from entry through graduation and employment.
Build and maintain employer relationships throughout the college’s service area and with regional or statewide employers seeking graduates.
Plan and evaluate career fairs, hiring events, employer information sessions, classroom visits, recruitment tables, mock interviews, and program-level events.
Help students develop interviewing skills, resumes, and workplace business etiquette; provide career counseling related to students’ abilities, needs, interests, values, and career opportunities.
Coordinate employer contacts with Academic Affairs to reduce duplication and present a unified college response.
Use employer feedback and labor-market information to advise college leaders about hiring trends, skill gaps, program opportunities, and barriers to graduate placement.
Develop talent pipelines for high-demand programs and populations, including graduates, alumni, WIOA participants, and students seeking field-related part-time employment.
Serve as the college liaison for Handshake and GCIS career assessment tools, overseeing implementation, maintenance, and promotion.
Supervise WIOA coordinators, case managers, and assigned staff serving regional workforce areas and participating counties, and work with them to negotiate annual contracts.
Ensure consistent WIOA outreach, eligibility screening, orientation, application support, assessment, Individual Training Account development, case documentation, supportive-service coordination, grade monitoring, follow-up, exit, and employment services.
Maintain relationships with regional commissions, local workforce development boards, and other contract authorities.
Establish common procedures, documentation standards, service expectations, caseload monitoring, and internal controls across WIOA contracts while meeting contract-specific requirements.
Monitor participant progress, credentials, employment, performance measures, expenditures, and follow-up requirements; address compliance or service deficiencies.
Lead graduate placement outreach, verification, documentation, and reporting in accordance with TCSG and college requirements.
Maintain dashboards covering placement, employer engagement, career-service and Handshake participation, WIOA enrollment and outcomes, service response, and student satisfaction.
Establish data-quality controls and work with relevant college departments to resolve missing or conflicting placement information.
Analyze service utilization and outcomes by campus, modality, program, and relevant student population to identify access gaps and improvement opportunities.
Prepare reports and presentations for college leadership, academic leaders, workforce partners, and grant stakeholders.
Represent the college on workforce, employer, chamber, economic-development, advisory, and community committees as assigned.
Develop outreach campaigns with Marketing, Admissions, Advising, faculty, alumni, and student organizations.
Manage assigned budgets, contracts, records, technology, and resources in accordance with college requirements.
Maintain professional knowledge of workforce trends, WIOA practices, career-development methods, employer technology, and TCSG reporting expectations.
Perform other duties consistent with the position’s scope, as assigned.