Director of Care - Full Time - Rouge Valley

Extendicare • Toronto, ON

1d • Onsite

About The Position

As the Director of Care, you will contribute to Extendicare’s purpose of Helping People Live Better by leading a high‑performing team dedicated to ensuring all residents receive the care they need. The Director of Care (DOC) is a skilled and compassionate leader responsible for guiding the care team in delivering exceptional, resident‑centered care in a long‑term care home. The DOC oversees all aspects of care operations, ensuring best practices aligned with Extendicare standards, accreditation requirements, and provincial regulations. Building strong relationships with residents and families is essential to resident satisfaction and to fulfilling our mission to provide people with the care they need, wherever they call home.

Requirements

• Bachelor’s degree in Nursing (Master’s preferred).
• Current, unrestricted registration as a Registered Nurse with the applicable provincial licensing body.
• Minimum 5 years of nursing experience, including at least 2 years in a leadership role within long‑term care or another health facility.
• Strong knowledge of long‑term care regulations, standards, and best practices.
• Demonstrated leadership, communication, and interpersonal skills.
• Ability to collaborate with interdisciplinary teams and build positive working relationships.
• Proven success in implementing quality improvement initiatives and achieving positive resident outcomes.
• Proficiency with electronic health records (EHR) and relevant technologies.
• Business Knowledge
• Industry/Regulatory Knowledge
• Program Administration
• People Management
• Customer Service
• Priority Management
• Strategy Development: Understands organizational strategy and sets priorities to achieve it.
• Self‑Motivated & Results‑Driven: Takes ownership and holds self and others accountable for high‑quality, timely, and cost‑effective results.
• Collaboration: Creates a collaborative environment and effectively influences others.
• Effective Communication: Actively listens and communicates respectfully while considering all perspectives.
• Problem Solving: Proactively recognizes and resolves issues beyond defined responsibilities.
• Builds High‑Performing Teams: Develops individuals and teams through feedback, coaching, and commitment to learning.
• Data Analytics & Continuous Improvement: Uses data to measure performance and drive improvements.

Responsibilities

• Serve as a strong advocate for resident safety and continuous quality improvement.
• Achieve high resident and family engagement, as reflected in Experience Survey results.
• Consistently meet or exceed all quality and clinical indicators through effective execution of required clinical programs.
• Foster a positive culture and employee experience, driving year‑over‑year increases in engagement.
• Ensure full regulatory compliance related to resident care plans, organizational policies, and procedures.
• Lead the resident care team by providing daily guidance and fostering a collaborative, accountable, and high‑performing work environment that promotes retention and an exceptional employee experience.
• Ensure all care staff receive the necessary education for successful role performance and support ongoing professional development.
• Manage staffing consistent with the Extendicare model of care and provincial/legislated hours of care.
• Assist with nursing department budget preparation and conduct variance analysis.
• Monitor and ensure compliance with healthcare regulations, licensing requirements, accreditation standards, and employment legislation.
• Conduct timely investigations and implement consistent action planning.
• Identify and address resident issues promptly.
• Mitigate clinical risks and take immediate action on critical incidents in accordance with regulatory requirements.
• Apply a customer‑service mindset by acknowledging and responding to feedback from residents, families, team members, and vendors with empathy.
• Oversee resident assessments and care planning processes to ensure the development and implementation of personalized care plans based on resident preferences.
• Collaborate actively with the leadership team, care staff, residents, and families to optimize resident care.
• Implement quality improvement initiatives to enhance resident safety, wellness, and satisfaction through continuous improvement efforts.
• Develop operational plans related to clinical operations and staffing that support and enhance resident care in alignment with home‑level strategic priorities.
• Engage with vendors on quality initiatives and training needs.
• Collaborate with community health partners to support resident care.
• Uphold and model the organization’s Mission, Vision, Values, and philosophy regarding ethics, morality, and integrity.

Benefits

• Continuous mentorship, support for lifelong learning, and growth opportunities.
• Opportunities for advancement and career development within the organization.
• A rewarding and meaningful work experience that enriches your life and the lives of others.
• Employee Family Assistance Program.
• Comprehensive benefits package.
• Competitive compensation that reflects the value of this role and the unique qualifications each candidate brings.
• Base salary is one component of our broader total rewards package.
• A comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees