Director of Cage Operations

Fairmount Park, Inc. • Park, KS

9d • $90,000 - $110,000

About The Position

The Director of Cage Operations provides strategic leadership and oversight of casino and pari-mutuel cages, satellite cages, the count room, and credit and collections operations. The role is responsible for secure and accurate handling of cash, chips, and negotiable instruments; bankroll accuracy; table games markers, front money, and chip inventory; credit decisions and collections; drop and count activities; equipment reliability; regulatory compliance and internal controls; departmental budgeting; team leadership and staffing; and resolving guest concerns.

Requirements

• 5–7 years of progressive casino cage and count room experience.
• At least 3 years in a management or leadership capacity.
• Must obtain and maintain a valid Illinois Gaming Board license and all other required licenses as a condition of employment.
• Comprehensive knowledge of cage, count room, and credit operations.
• Thorough knowledge of Title 31, AML requirements, and Illinois Gaming Board regulations.
• Proficiency in casino management systems and Microsoft Office Suite.
• High integrity and ability to maintain strict confidentiality of financial data, guest information, and casino procedures.
• Proven leadership skills, including motivating staff through teamwork and delegating as needed.
• Ability to work a flexible schedule, including weekends and holidays.

Nice To Haves

• Bachelor’s degree in Accounting, Finance, or a related field.
• Casino credit and collections experience.

Responsibilities

• Oversee daily operations of the casino and pari-mutuel cages, satellite cages, and count room, ensuring accurate and secure handling of cash, chips, and negotiable instruments.
• Ensure the bankroll is accurately balanced.
• Oversee table games markers, front money, and chip inventory.
• Review credit applications, credit limits, outstanding marker balances, and aging reports.
• Oversee collections in accordance with approved policies and procedures.
• Direct the pickup, drop, and count of gaming cash in accordance with internal controls and regulations.
• Oversee ticket redemption machines and cage and count room equipment, coordinating servicing to ensure reliable operation.
• Maintain knowledge of Title 31, AML requirements, Illinois Gaming Board regulations, and state and federal law, and ensure department compliance, including accurate CTR and SAR reporting.
• Develop, implement, and monitor cage policies, procedures, and internal controls; identify vulnerabilities and update procedures to mitigate exposure.
• Investigate, resolve, and document cage variances, overages and shortages, exceptions, and audit findings.
• Develop and manage the departmental budget while controlling labor and operating costs.
• Hire, train, coach, evaluate, and manage staff in accordance with organizational and departmental standards, policies, and programs.
• Maintain appropriate staffing and management coverage across all shifts to provide guest service and maintain controls.
• Investigate and resolve guest issues and disputes within the cage.
• Perform other duties as assigned.

Benefits

• Voluntary full-time benefits include medical, dental, and vision insurance.
• Life, AD&D, critical illness, and hospital insurance.
• Short- and long-term disability insurance.
• Identity and legal protection.
• Access to FSA and HSA accounts.
• Traditional and/or Roth 401(k) plan contributions are available to full- and part-time employees.
• Employee Assistance Program offering counseling on topics including mental health, finances, adult care, disability, and grief.

What This Job Offers

• Job Type: Full-time
• Career Level: Director