Director of Cage and Count Room
About The Position
Responsible for the day-to-day operations of the Count Room and its staff, ensuring all controls are maintained over uncounted coins/funds during the drops and count processes. This role involves the supervision and operation of currency collection, accurate reporting of currency, tickets, and chips, and the supervision and direction of count room attendants. The position requires strict adherence to policies and procedures, and involves personnel management including interviewing, hiring, scheduling, training, coaching, counseling, evaluating, promoting, and discharging. The Director will keep employees informed of new activities and procedures, oversee the drop and count of currency as required by Internal Controls, and prepare currency for use/deposit. Responsibilities also include overseeing count room equipment, utilizing preventive maintenance techniques, and coordinating servicing. The role may involve participation in the establishment of an annual departmental budget and other assigned projects. Additionally, the Director will constantly schedule, coach, and evaluate Main Cage, Banks, and Booths for optimum performance and service, ensure proper accountability of funds, complete required accountability and compliance paperwork, coordinate with other department managers/supervisors, promote outstanding guest service, resolve guest-related issues, and perform credit/check-cashing duties within authorized levels. Other duties as assigned by management are also part of this role.
Requirements
- Must be at least 21 years of age.
- High school diploma or GED required.
- Experience with cash handling and a 10-key calculator.
- Proficient in Microsoft Office applications.
- Must have excellent communication skills.
- Must be detail oriented.
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
- Must be able to speak, read, write, and understand English.
- Strong organizational, analytical skills and attention to detail required.
- Previous Cage, Credit, and Collection experience required.
- Extensive computer skills with Microsoft Office Suite required.
- PC and data entry experience required.
- Ability to comprehend simple written and verbal instructions.
- Basic mathematical skills such as addition, subtraction, multiplication, and division.
- Ability to carry, push, and pull items up to 50 pounds.
Nice To Haves
- Three (3) years of Count Room operations experience preferred, with specific understanding of the duties of Count Room Attendant.
- Prior experience in a supervisory (or higher) role preferred.
- Previous Supervisor/Management skills preferred.
Responsibilities
- Responsible for the day to day operations of the Count Room and its staff.
- Ensure that all controls are maintained over uncounted coins/funds during the drops and count processes.
- Responsible for supervision and operation of currency collection and accurate reporting of currency, tickets, and chips collected.
- Supervise and direct count room attendants.
- Ensure that policies and procedures are strictly and consistently followed.
- Responsible for personnel-related matters including but not limited to interviewing, hiring, scheduling, training, coaching, counseling, evaluating, promoting, and discharging.
- Keep employees informed of new activities and procedures.
- Oversee the drop and count of currency as required by Internal Controls.
- Prepare currency for use/deposit.
- Oversee count room equipment, utilize preventive maintenance techniques, and coordinate regular servicing to ensure equipment is in proper working order.
- Activities as assigned by management, such as various projects and activities as required or need arises.
- Participate in the establishment of, and adhere to, an annual departmental budget.
- Constantly schedules, coaches, and evaluates Main Cage, Banks, and Booths for optimum performance & service.
- Constantly ensures proper and effective accountability of funds during the shift.
- Frequently completes required accountability and compliance paperwork for the shift.
- Frequently coordinates with shift managers/supervisors of other departments to ensure timely, courteous service.
- Constantly promotes outstanding guest service and resolves guest related issues.
- Constantly performs credit/check-cashing duties within the scope of his/her authorized levels.
- Other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
