Director of Cage and Count Room

Norfolk Casino • Norfolk, VA

1d • Onsite

About The Position

Responsible for the day to day operations of the Count Room and its staff. Ensure that all controls are maintained over uncounted coins/funds during the drops and count processes. Responsible for supervision and operation of currency collection and accurate reporting of currency, tickets, and chips collected. Supervise and direct count room attendants. Ensure that policies and procedures are strictly and consistently followed. Responsible for personnel-related matters including but not limited to interviewing, hiring, scheduling, training, coaching, counseling, evaluating, promoting, and discharging. Keep employees informed of new activities and procedures. Oversee the drop and count of currency as required by Internal Controls. Prepare currency for use/deposit. Oversee count room equipment, utilize preventive maintenance techniques, and coordinate regular servicing to ensure equipment is in proper working order. Activities as assigned by management, such as various projects and activities as required or need arises. Participate in the establishment of, and adhere to, an annual departmental budget. Constantly schedules, coaches, and evaluates Main Cage, Banks, and Booths for optimum performance & service. Constantly ensures proper and effective accountability of funds during the shift. Frequently completes required accountability and compliance paperwork for the shift. Frequently coordinates with shift managers/supervisors of other departments to ensure timely, courteous service. Constantly promotes outstanding guest service and resolves guest related issues. Constantly performs credit/check-cashing duties within the scope of his/her authorized levels. Other duties as assigned by management.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED required.
• Three (3) years of Count Room operations experience preferred, with specific understanding of the duties of Count Room Attendant.
• Prior experience in a supervisory (or higher) role preferred.
• Experience with cash handling and a 10-key calculator.
• Proficient in Microsoft Office applications.
• Must have excellent communication skills.
• Must be detail oriented.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• Must be able to speak, read, write, and understand English.
• Strong organizational, analytical skills and attention to detail required.
• Previous Cage, Credit, and Collection experience required.
• Previous Supervisor/Management skills preferred.
• Extensive computer skills with Microsoft Office Suite required.
• PC and data entry experience required.
• Ability to comprehend simple written and verbal instructions.
• Basic mathematical skills such as addition, subtraction, multiplication, and division.
• Ability to carry, push, and pull items up to 50 pounds.

Nice To Haves

• Three (3) years of Count Room operations experience preferred, with specific understanding of the duties of Count Room Attendant.
• Prior experience in a supervisory (or higher) role preferred.
• Previous Supervisor/Management skills preferred.

Responsibilities

• Supervise and direct count room attendants.
• Ensure that policies and procedures are strictly and consistently followed.
• Responsible for personnel-related matters including but not limited to interviewing, hiring, scheduling, training, coaching, counseling, evaluating, promoting, and discharging.
• Keep employees informed of new activities and procedures.
• Oversee the drop and count of currency as required by Internal Controls.
• Prepare currency for use/deposit.
• Oversee count room equipment, utilize preventive maintenance techniques, and coordinate regular servicing to ensure equipment is in proper working order.
• Participate in the establishment of, and adhere to, an annual departmental budget.
• Constantly schedules, coaches, and evaluates Main Cage, Banks, and Booths for optimum performance & service.
• Constantly ensures proper and effective accountability of funds during the shift.
• Frequently completes required accountability and compliance paperwork for the shift.
• Frequently coordinates with shift managers/supervisors of other departments to ensure timely, courteous service.
• Constantly promotes outstanding guest service and resolves guest related issues.
• Constantly performs credit/check-cashing duties within the scope of his/her authorized levels.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED