Director of Business Services (Webb Rd)

Goodwill Industries•Wichita, KS

About The Position

Goodwill Industries of Kansas is seeking a strategic and results-oriented Director of Business Services to lead its Business Services department. This role involves overseeing manufacturing, production, contract operations, and continuous improvement initiatives, all while advancing the organization's mission and supporting opportunities for individuals with disabilities and barriers to employment. The Director will provide strategic and operational leadership to ensure the department operates safely, efficiently, and profitably, creating meaningful employment opportunities.

Requirements

Minimum of five (5) years of progressive leadership experience in manufacturing, production, operations, supply chain, or related environment.
Direct experience in a production, operations, supply chain, project management, or related business services environment required.
Demonstrated experience leading teams, developing talent, and improving operational performance.
Strong analytical skills with the ability to utilize operational metrics, spreadsheets, data, forecasting, and financial reporting to support decision-making.
Excellent communication and relationship-building skills.

Nice To Haves

Experience with ISO quality systems and continuous improvement initiatives.
Experience overseeing production planning, capacity planning, and process improvement programs.

Responsibilities

Lead manufacturing, production, and contract operations to ensure quality, efficiency, profitability, and customer satisfaction.
Identify operational gaps and implement process improvements that enhance productivity, quality, and operational performance.
Oversee project planning, production scheduling, capacity planning, and resource allocation.
Build, develop, and coach high-performing managers, supervisors, and staff through effective leadership and accountability.
Monitor and analyze operational, financial, and production data to drive informed business decisions.
Develop departmental budgets, forecasts, and revenue projections while maintaining expense-to-revenue goals.
Direct the bidding, evaluation, and acquisition of contract opportunities to support organizational growth.
Establish clear performance expectations and ensure employees have the training, tools, and support necessary to succeed.
Foster a culture of teamwork, communication, continuous improvement, and employee engagement.
Develop and maintain strong relationships with customers, vendors, suppliers, community partners, and stakeholders.
Ensure compliance with applicable regulatory, quality, safety, and organizational standards.
Advance Goodwill's mission by creating meaningful employment opportunities for individuals with disabilities and barriers to employment.