Director of Business & Quality Improvement

University of Maryland•Baltimore, MD

1d•$135,000 - $156,000•Hybrid

About The Position

The University of Maryland School of Medicine, Department of Medicine, Division of Occupational & Environmental Health is recruiting for a Director of Business & Quality Improvement. This role involves developing and implementing a process improvement management philosophy, overseeing the evaluation of current processes, and designing strategies for continuous improvement. The Director will lead initiatives to enhance quality care, manage projects from initiation to control, and ensure effective communication and reporting. Collaboration with leaders to execute change management strategies and develop performance metrics is key. The position also includes coaching staff on best practices, redesigning processes for efficiency, and integrating changes into operations.

Requirements

Bachelor's degree in business or related field.
Eight (8) years of business operations with process redesign and utilization of quality improvement and/or change management strategies.
Six (6) years in leadership or management role.
Thorough knowledge of position requirements.
Thorough knowledge of all applicable requirements, regulations, and laws.
Skill in effective use of applicable technology/systems.
Ability to effectively communicate both verbal and written thoughts, ideas, and facts.
Ability to support a mission and strategic vision.
Instructional, training, and teambuilding skills to strengthen and cultivate relationships.
Skill in consultation and change management.
Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.
Financial disclosure reporting required by State of Maryland Ethics Commission.

Nice To Haves

Master's degree preferred.
Six Sigma or Lean or other Change Management and/or Project Management Professional (PMP) certification preferred.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted.

Responsibilities

Develop and implement a process improvement management philosophy.
Design and direct strategies that lead to continuous process improvement optimizations at all levels and across department or school.
Oversee the evaluation of the current processes and develop and accomplish measurable business process improvements.
Design and apply improvement methods that will deliver specific and targeted results in rapid sequences and deployment of process improvements solutions.
Direct team to achieve improved quality care projects and initiatives.
Identify resources, organizational and environmental factors, participants, and stakeholders, and develop plans that include logistics to accomplish specified outcome.
Meet action plan goals according to schedule.
Continuously assess and improve processes considering various critical elements including quality, customer service, redundancy, efficiency, revenue, delivery, and outcomes.
Continuously evaluate planning and executions throughout the project lifecycle.
Direct the initiation, planning, execution, observation, and control of processes in the impacted departments or unit.
Direct and maintain communications plan, documents, and reports.
Prepare various reports, including executive reports, and presentations that include project plan, document update, schedule, performance, and outcomes.
Facilitate discussions and negotiations that achieve consensus on implementing recommendations within complex, integrated, and cross-functional environments.
Build and secure support and resources for projects.
Conduct qualitative and quantitative analysis throughout project lifecycle.
In collaboration of area leaders, create and execute comprehensive change management strategies related to projects and stakeholders.
Apply various change management methodologies to create continuous improvement strategies that include work plans, performance metrics, and defined outcomes.
Develop performance metrics for each improvement plan and document progress and outcomes.
Coach and train staff and stakeholders on change management best practices and strategies to improve customer service and optimize business operations.
Use innovation to redesign processes to achieve efficiencies and effective use of resources.
Oversee implementation to integrate process changes into ongoing operations and report progress to senior leaders.
Perform other duties as assigned.

Benefits

Retirement program (pension or optional retirement plan/ORP)
Generous PAID leave package
Over 4 weeks of vacation accrued each year
15 paid holidays
3 personal leave
Unlimited accrual of sick time
Comprehensive health insurance
Professional learning and development programs
Tuition remission for employees and their dependents at any University System of Maryland school
Flexible work schedules
Teleworking options (if applicable per job)