Director of Business Operations

North Texas Tollway Authority • San Jose, CA

10d

About The Position

Working under the Assistant Executive Director of Operations, this executive team management position directs the Department of Business Operations. The Director of Business Operations directs business intelligence functions, including data systems, analytics, and geographic information systems, as well as program controls such as budgeting, procurement, and contract management. This position also manages national interoperability and toll service agreements. The role is responsible for developing strategic direction and providing support for performance management and data-driven decision-making across Information Technology, Customer Service, Business Operations, and other enterprise-wide departments and initiatives. Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship.

Requirements

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodation, that the essential functions of the job can be performed.
• Knowledge of tolling operations, business intelligence systems, data analytics, geographic information systems.
• Knowledge of applicable federal, state, and local laws.
• Knowledge of fiscal planning and budget preparation.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of the principals and practices of public administration.
• Knowledge of current social, political, and economic trends and operations.
• Knowledge of organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs.
• Skill in directing the activities of a large and complex organization.
• Skill in the study and evaluation of procedures to determine appropriate actions.
• Skill in planning, organizing, and evaluating the action of others.
• Skill in conducting presentations on behalf of a public entity.
• Skill in handling conflict and uncertainty.
• Ability to manage stress, build effective relationships across the organization and model NTTA core values.
• Ability to research and analyze advances in tolling, business intelligence, data and analytics, and geographic information system to determine feasibility and applicability within NTTA’s operations.
• Ability to establish and maintain effective communication and working relationships with employees and the public.
• Ability to provide effective leadership.
• Ability to effectively administer a variety of NTTA programs and administrative activities.
• Ability to identify and respond to the public and Board of Directors issues and concerns.
• Ability to analyze problems, provide alternatives, identify solutions in support of established goals, anticipate consequences of proposed actions, and implement recommendations.
• Ability to establish and maintain cooperative working relationships with the Board of Directors, government officials, and the public and media representatives.
• Bachelor’s degree.
• 10 years of analysis/leadership experience in business intelligence and advanced analytics, geographic information systems, artificial intelligence, budgeting, program controls, revenue assurance, and data governance.
• 10 years of management experience in a high-volume, transaction-based environment.
• 10 years of experience in a process management/process improvement role.
• 10 years of experience with modeling, data analytics, and business.
• Strong leadership, management, communications, presentation, business relationship, interpersonal skills.
• Experience with EDW data modeling, data governance and Artificial Intelligence (AI) implementation.
• Experience supporting executive leadership and boards.
• Experience owning enterprise-wide strategy related to reporting, analytics, program controls, and external partnerships.
• Thorough knowledge of cost modeling, process modeling, and data analytics.
• Valid driver’s license.

Nice To Haves

• Bachelor’s degree in engineering, finance, mathematics, or similar field.
• 5+ years’ experience with GIS applications.
• 5+ years’ experience supporting business operations with more than 1 million daily transactions.
• Strong working knowledge of cost modeling, database, and presentation software, including MS Excel, Tableau, and PowerBI.
• Prior familiarity with the tolling industry, including collections back-office systems, IT systems, and Roadway systems.
• Experience with Google Big Query and MicroStrategy business intelligence applications.

Responsibilities

• Directs and oversees all aspects of the Business Operations Department including business intelligence and analytics, geographic information systems, Toll Service Agreements, and program controls.
• Directs and oversees department budgets and expenditures, procurement and contracts, relevant performance management, and cost models for Information Technology, Customer Service, and Business Operations.
• Plans and prioritizes investments for business intelligence, data and analytics, geographic information systems, program controls and contract management.
• Oversees staff as they liaison with agency departments for the development of the data warehouse and business intelligence platform.
• Owns enterprise data governance and model structure for structured data.
• Ensures executive-ready and detailed reporting, performance metrics, and decision support frameworks are established and governed.
• Chairs the cross-departmental revenue assurance committee to meet or exceed revenue and customer satisfactions targets, identify and implement new initiatives to increase revenue/collections and drive cost savings and efficiency.
• Provides strategic, technical, and management support for tolling industry interoperability and agency coordination.
• Directs continued development of Software Design Life Cycle (SDLC) process, quality program, and management metrics.
• Promote and facilitate professional development and skill enhancement among employees to foster high performance, effective teamwork, and loyalty to NTTA.
• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Benefits

• NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive