Director of Business Operations

Microsoft•Redmond, WA

2d•Hybrid

About The Position

This Director of Business Operations role is a key member of the Global Commercial Strategy & Operations (GCSO) Leadership Team and is responsible for managing all aspects of people and process operations for GCSO, supporting the organization’s VP and acting as a force multiplier. As a key partner to the VP, this individual will play a key role in driving an inclusive team culture and psychologically safe environment to enable a high-performing organization. This individual will run the business rhythm and will also drive key strategic projects in collaboration with the extended leadership team. This person should also have depth advertising experience, deep project management capabilities, a solid grasp of business operations, a passion for culture and values, and a bias for action. Finally, this person will be a steward of our culture and collaboration across MSA and Microsoft. This person will be an advocate for our team’s needs across the organization, including key stakeholders across marketing, sales, engineering, finance, and other organizations. Experience in business operations is required as well as unparalleled operational and organizational capability. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50-mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least three days per week. This expectation is subject to local law and may vary by jurisdiction.

Requirements

Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources or business-related roles OR equivalent experience.
Depth advertising experience.
Deep project management capabilities.
Solid grasp of business operations.
Passion for culture and values.
Bias for action.
Unparalleled operational and organizational capability.

Nice To Haves

Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 12+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 15+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience.
5+ years people management experience.
Excited by driving cross-functional impact and supporting core business while enabling growth in new business areas.
Talented in Communications, Business Management, and Operations, with a depth understanding of the digital advertising ecosystem.
Unparalleled organizational skills with the ability to balance multiple, competing projects and priorities at any given time.
Focus through change and ambiguity allows you to navigate uncertain situations and drive clarity for others.
Action-oriented, agile, and able to work proficiently across a complex, highly matrixed environment.
An eye for detail and execute decisively with good judgment in fast-paced, high-stress environments.
Lead with personal awareness, empathy, and accountability, and you inspire others to do the same.

Responsibilities

Manage organization’s RoB – MMMs, WBRs, annual planning, etc; Collaborate to prepare and communicate organizational priorities at the half, quarter, and monthly grains.
Define a strategy that fosters a rich team culture, enhances employee satisfaction and retention, and drives a high-performing team.
Manage key operational processes including budget, headcount, and overall resourcing and prioritization - including discussions and decision-making about optimal distributions.
Personally drive complex or cross-functional business workstreams to enable organizational success – this could include major org initiatives, evolution in business strategy, support of new business lines and strategies.
Coach, care and model as a member of the GCSO Leadership Team and manager of the Business Management Team.
Provide constructive feedback to the VP and Leadership Team in areas that opportunities exist.
Drive VP and internal communications strategy and employee engagement plan for GCSO.
Lead culture initiatives across organization including annual People Plan and Employee Signals response plan.
Develop and lead programs/strategy to support diverse and inclusion efforts inclusive of hiring practices and employee and manager programs.
Be a trusted advisor for the GCSO VP and Leadership Team.
Be their eyes and ears of the organization helping to think through the best ways to optimize the inner workings of the organization to help achieve collective goals.
Lead organization-wide engagements, such as all-hands meetings, learning days, offsites, etc.
Drive valuable perspective, alignment and enablement across the GSO Leadership Team ensuring coordination and co-prioritization.
Lead LT staff meetings, drive alignment across topics, and create a forum and facilitation for the leadership team to operate as effectively and efficiently as possible.