Director of Business Operations

The Suite

3d•$120,000 - $150,000

About The Position

As Director of Business Operations, you’ll own the systems, data, and technology foundation that powers The Suite’s growth. You’ll lead our business tools and processes, set standards for how internal technology is built and maintained, manage email infrastructure, deliver unified business intelligence, and drive internal AI enablement. This is a highly visible role with direct impact on efficiency, decision-making, and how the company works.

Requirements

Proven experience designing and running business systems at scale, ideally in SaaS or high-growth companies.
Hands-on expertise with a modern operations stack, such as HubSpot, Airtable, Zapier, n8n, Google Workspace, Ramp, and Chargebee.
Experience building AI agents and helping others build them. Experience piloting internal AI initiatives and putting them into regular use is required.
A track record of auditing complex automation environments, retiring technical debt, and setting documentation and tool standards.
Deep knowledge of email deliverability infrastructure and best practices.
Experience combining multiple data sources into unified reporting, for example from HubSpot, Postgres, and Airtable.
Experience leading operations teams and driving change across functions.
Strategic thinking and clear communication.

Responsibilities

Own The Suite’s business systems stack (Claude, OpenAI, HubSpot, Airtable, Zapier, n8n, Slack, Google Workspace, Ramp, Chargebee, Gatsby, and related tools) and set its roadmap.
Set and enforce standards for how internal tools, automations, and agents are built, owned, documented, and retired, so the stack is less fragile and has fewer single points of failure.
Regularly audit our home-built Airtable systems, decide what to keep, improve, migrate, or rebuild, and carry out those plans.
Map and improve cross-functional processes. Cut redundant tools, duplicate automations, unnecessary notifications, and non-essential meetings.
Lead the Business Operations team, including IT helpdesk, Airtable maintenance, vendor management, and process documentation.
Lead a remediation plan for company-wide email deliverability, covering domain authentication, sending domain and IP strategy, campaign coordination, list hygiene, and monitoring.
Partner with Engineering to build and maintain a unified data layer across HubSpot, Postgres, Airtable, and other sources.
Own The Suite’s AI Transformation and Enablement program. Pilot new tools and put the ones that solve real business needs into regular use.
Lead the cross-functional AI Enablement team.
Support the deployment of team-built AI automations and agents to company standards, and retire them when they’re no longer needed.