Director of Business Operations

Semgrep•San Francisco, CA

1d•Remote

About The Position

This role exists to make Semgrep run better as a company. You own the operating system: how information flows, how the company communicates, how leaders' time is protected, and how the most important work moves forward. You are a player-coach and a thought partner to the VP of Operations, and you bring genuine judgment to both the strategic and the operational side of the work. You are AI-native and you bring that into everything you touch: every process in Ops should be as automated and efficient as possible, and you are the person who makes that happen. You understand how engineering organizations think and know how to earn trust with technical leaders. You will manage one direct report and be accountable for the full Business Operations function.

Requirements

8+ years in business operations, chief of staff, strategy and operations, or a related role, ideally at a high-growth software company
AI-native: you have hands-on experience building with AI tools and you are excited to do more of it; you have shipped internal automation, not just evaluated it
Exceptional written communicator: you can edit someone's voice, you know what will resonate with employees, and you understand the difference between information and communication
Deep understanding of how engineering and product organizations operate; you earn trust with technical leaders by being genuinely useful
High agency: you identify problems before they are assigned and close loops without being followed up on
Comfortable at multiple altitudes: you can set a strategy on Monday and execute it yourself on Tuesday
Strong cross-functional instincts; you know how to work alongside Finance, People, Legal, and GTM without creating drag
Discreet and trusted with sensitive organizational and leadership information

Responsibilities

Ensure that every process and workflow within Operations is as automated and efficient as possible; identify where manual work exists and build the automation to eliminate it
As the function matures, shift toward oversight and program management: define the roadmap, work with Tech Ops on implementation, and track adoption and impact
Set the standard within Ops for how the team approaches automation and AI-first process design
Own Semgrep's company-wide operating rhythm: all-hands, QBRs, leadership planning cycles, board prep coordination, and finding opportunities to bring together department ops leads (rev ops, tech ops, marketing ops)
Ensure the company's most important meetings have the right presenters, the right preparation, and meaningful follow-through
Design and improve the operating processes that create accountability and visibility without adding overhead
Maintain and evolve the fiscal year calendar that keeps the whole company aligned
Edit and refine communications on culture, strategy, employee value proposition, and organizational change; ensure they reflect the voice and intent of their author
Think critically about channel and cadence, ensuring employees receive the right information through the right medium at the right time
Contribute to the ongoing work of defining and articulating what it means to be an employee at Semgrep
Understand the business well enough to support the staff team's priorities and protect their time, not as a traditional EA, but as an operations partner with judgment and context
Ensure the right touchpoints between leaders are designed and actually happening; surface coordination gaps before they become problems
Act as a force multiplier for the VP of Operations: own the context, close the loops, anticipate what is needed
Manage the Business Operations Manager, providing direction, prioritization support, and professional development
Oversee Business Operations' ownership of knowledge management strategy (Haystack intranet and Notion), vendor and tools operations, and staff logistics
Own the Ops Collective, the cross-functional group of ops leads across the company
Partner closely with Tech Ops on tooling infrastructure and shared operational decisions