Director of Business Operations — Home Health & Hospice

Catholic Health • East Farmingdale, NY

4d

About The Position

Lead and optimize the organization’s business operations across home health and hospice services to ensure regulatory compliance, financial sustainability, operational efficiency, and excellent patient/family experience. This leader partners with clinical, finance, HR, and field teams to scale programs, improve margins, and support strategic growth.

Requirements

• 7–12+ years in healthcare operations, with at least 3–5 years in a senior operational leadership role; direct experience in home health and hospice strongly preferred.
• Master’s degree in Business, Healthcare Administration, Nursing, Finance, or related field required; MBA, MHA preferred.
• Strong understanding of Medicare/Medicaid hospice and home health regulations, clinical documentation requirements, and payer contracting.
• Robust financial acumen, analytics, and process improvement skills.
• Experience with EMR systems, preferably EPIC, billing platforms, scheduling/telehealth tools, and Excel.
• Proven ability to lead multidisciplinary teams, manage change, and influence at the executive level.
• Excellent communication, problem-solving, project management, and stakeholder management skills.

Nice To Haves

• Lean/Six Sigma, HFMA, or similar certifications are a plus.

Responsibilities

• Oversee day-to-day non-clinical operations for home health and hospice (billing, orders management, facilities, scheduling/dispatch).
• Drive budgeting, forecasting, margin improvement, cost control, and operational KPI tracking. Partner with finance to analyze P&L, identify opportunities, and implement corrective actions.
• Support M&A integration, new program launches, market expansion, partner relationships, vendor contracts, and technology rollouts (EMR, scheduling, telehealth).
• Lead, develop, and coach operational teams. Set objectives and conduct performance reviews.
• Build operational dashboards and KPIs (referral volume, admissions conversion, visit productivity, cost per patient, days in A/R, denial rates, caregiver utilization, patient satisfaction). Present insights to executive leadership and Board as needed.
• Collaborate with clinical leadership to ensure operations support quality care, timely access, family communication, and high patient/family satisfaction.
• Manage vendor relationships, insurance, property/facility issues, and corrective actions for audit findings or regulatory citations.

Benefits

• generous benefits packages
• generous tuition assistance
• a defined benefit pension plan
• a culture that supports professional and educational growth

What This Job Offers

• Job Type: Full-time
• Career Level: Director