Virtual Apron Director of Business Operations

Home Depot • Atlanta, GA

9d • Remote

About The Position

The Virtual Apron (VA) Director Ops Process leads the strategic approach for driving effective processes and productivity within Services Virtual Apron. This role involves analyzing operational standards and process improvement initiatives to ensure consistent execution and to drive customer conversion. The Director will lead the Ops Process team with direction and execution of strategic initiatives, including project support and process improvements. Responsibilities include oversight and direction of the roll-out and implementation of solutions related to strategic initiatives, providing leadership and strategy guidance cross-functionally.

Requirements

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
• Bachelor's degree program or equivalent degree in a field of study related to the job
• 4 years of work experience
• 4 years of leadership experience

Nice To Haves

• Working knowledge of Microsoft Office Suite
• Working knowledge of Tableau
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to draw accurate conclusions from financial documentation
• Demonstrated project management skills
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Preferred Education: Bachelor's degree program or equivalent degree in a field of study related to the job
• 4 years of preferred work experience
• 4 years of preferred leadership experience

Responsibilities

• Communicate effectively at all levels and ensures actions and deliverables are completed in an excellent fashion.
• Lead direct reports, motivate and influence leadership for collective decision making, and create a sense of belonging for the associated team.
• Manage, drive, and deliver operational projects focusing on systems integrations/enhancements and/or process improvements. Act as a subject matter expert on systems and processes pertaining to the organization. Create and maintain project deliverables through planning and schedules, meeting quality of output, schedule, and budget parameters.
• Provide direction and strategic planning for associated teams and analysts. Develop and implement changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business. Be a participative member of organizational leadership, focused on the associates and overall goals of the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager