Director of Business Operations, Special Projects

Nirvana Insurance•San Francisco, CA

1d•$230,000 - $285,000•Hybrid

About The Position

Nirvana is on a mission to harness the power of data to revolutionize commercial insurance and enable a safer world. We are bringing much-needed innovation into the legacy, trillion-dollar commercial insurance industry. We have developed cutting-edge predictive models that use real-time IoT data from billions of connected devices, allowing us to better understand and price risk. Our AI-driven platform fundamentally changes the way an insurance company operates with personalized risk scoring, faster underwriting, modernized claims, and proactive, data-driven insights to help customers prevent accidents. We’ve already proven the scale—serving thousands of fleets and more than doubling our written premiums year over year. Our data moat is growing exponentially with more than 30 billion miles of telematics data, leading to more predictive models and new insights into how we can better understand and reduce risk. Altogether, our loss ratio, efficiency, and customer experience are redefining what can be done in the industry. With $270+ million raised, including our Series D round in December 2025, we’re only accelerating our growth, with strong support from top-tier VCs including Lightspeed, General Catalyst, and Valor. Nirvana’s leadership team has previously helped scale multi-billion-dollar companies from scratch, including Samsara, Rubrik, and Flexport, and includes industry veterans from Hiscox, The Hartford, and RLI. In this role, you’ll work on a wide range of tactical + strategic projects that are critical to Nirvana’s long-term growth. Examples include launching a new business unit / bringing new products to market, scaling commercial operations, driving initiatives to improve key operating metrics, assisting in future financings / investment rounds and more. Accordingly, we’re looking for a proactive candidate who thrives in a high-growth environment, takes ownership over initiatives and drives implementation with limited oversight. Candidates should have excelled in a start-up environment or demonstrated top quartile performance in a management consulting, investment banking, or private equity role.

Requirements

10+ years of relevant work experience in high-growth startups, management consulting, investment banking or private equity
Demonstrated critical thinking and project management experience combined with impeccable business judgment
Experience implementing strategic and operational initiatives
Experience developing intricate financial models and using presentations to facilitate communication with senior stakeholders
Excellent communication skills to formulate and articulate contractual, technical, financial, and value points with partners and internal teams
Successfully able to work in high-growth & dynamic start-up environments
Ability to work out of our SF office 3+ days/week

Nice To Haves

Prior people management or GM experience is a plus
Experience building 0-1 products or services is a plus
MBA and/or Founder experience is a plus

Responsibilities

Drive intricate and time-critical projects, from strategy to real-world impact
Synthesize data to identify KPIs and trends that translate into actionable insights
Implement advanced analytics / modeling (i.e. bottoms-up operating models, pricing)
Drive market research and assessments
Help diligence, negotiate, and implement transactions (i.e. vendors, partners, M&A)
Effectively collaborate and communicate results and insights with cross-functional teams