Director of Business Operations, Client Optimization

PHIL • San Francisco, CA

23h • Remote

About The Position

PHIL is seeking a well-rounded Analytics and Strategy Director to play a critical role in our growing Business Operations team. This role will focus on supporting strategic initiatives, enabling data-driven decision-making, and driving visibility into business performance. Reporting to the Vice President of Business Operations, you will partner cross-functionally across client success, finance, product, and operations to identify opportunities, analyze performance, and deliver strategic insights.

Requirements

• Bachelor’s degree in Business, Finance, Economics, Statistics, or a related field (or equivalent experience)
• 5–10 years of experience in analytics, business strategy, FP&A, consulting, or startup operations
• Excellent communication skills with the ability to turn data into actionable insights
• Comfort with ambiguity and solving problems dynamically without well-worn paths
• Ability to partner with cross-functional stakeholders and influence decisions
• Proficiency in data visualization tools (e.g., Looker)
• Strong analytical skills with high attention to detail
• Understanding of financial statements (P&L), operational KPIs, and forecasting techniques

Nice To Haves

• Healthcare or pharmaceuticals industry experience
• Experience in fast-paced startup environments
• Familiarity with SQL or similar data querying languages
• MBA or other advanced degree

Responsibilities

• Leading key analyses to support company strategy and client decision-making
• Translating business goals into data analytics and dashboard development
• Building visualizations and reporting tools that communicate key business insights
• Identifying and evaluating data-driven opportunities for operational and product improvements
• Partnering with teams to forecast demand and understand business trends
• Ensuring the quality and accessibility of data through cleansing, modeling, and maintenance
• Driving adoption and self-service analytics across the organization

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech
• Fully remote working environment
• Competitive compensation (commensurate with experience)
• Full benefits (medical, dental, vision)
• 401(k) contribution opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees