Director of Brokerage

Cushman & Wakefield•East Rutherford, NJ

About The Position

The Director of Brokerage (“Director”) is a pivotal leadership role within our New Jersey commercial real estate practice, responsible for overseeing a dynamic team of brokerage teams and individuals. This position is dedicated to leading our brokerage business across all asset classes for leasing and capital markets. The Director will drive operational excellence, foster effective collaboration across business lines and corporate partners, and ensure the highest standards of client service and business integrity.

Requirements

Leadership experience in commercial real estate brokerage.
Experience in managing and developing brokerage teams.
Proven ability to drive operational excellence and foster collaboration.
Strong client relationship management skills.
Expertise in talent recruitment, retention, and professional development.
Advanced skills in conflict resolution and negotiation.
Experience with CRM systems, particularly Salesforce.
Familiarity with reviewing and approving legal and financial agreements.

Responsibilities

Lead, develop, and restructure teams, ensuring alignment with company standards and client needs.
Provide mentorship and performance oversight to maintain a high-performing brokerage environment.
Evaluate and measure performance of our brokerage talent based on financial performance, cultural impact and potential.
Manage annual business development allowance (BDA) spend in partnership with operations team.
Cultivate relationships with key clients of our firm, and ensure our brokerage teams are delivering tailored solutions through supporting pitches, presentations and client engagements.
Identify, attract, and retain top talent in the commercial real estate sector.
Develop strategies for team building, professional development, and succession planning to support the retention of our top talent.
Demonstrate advanced skills in resolving fee disputes, managing market collisions, and facilitating constructive dialogue among stakeholders.
Handle sensitive negotiations with professionalism and tact.
Work closely with our operations, human resources, finance, marketing and research teams to ensure seamless business processes and best in class platform support for our brokerage teams.
Encourage cross-functional collaboration and integrated service delivery with all business lines (i.e. Asset Services, Project and Development Services, Valuation and Advisory and Global Occupier Services).
Champion the use of CRM systems (with emphasis on Salesforce) to drive business development, track performance, and optimize client engagement.
Lead high-performing sales teams, implementing best practices for pipeline management and client retention.
Collaborate with legal counsel to review and approve commission, services and other agreements, ensuring compliance with internal contract standards and local real estate agencies.