Director of Benefits

P.F. Chang's • Scottsdale, AZ

5d • Onsite

About The Position

P.F. Chang’s is seeking an experienced Director of Benefits to lead the strategy and day-to-day operation of its health, welfare, wellbeing, leave, and related benefit programs. The role shapes a competitive and financially responsible benefits offering and helps Team Members understand and use their benefits. The Director leads annual planning, renewals, and Open Enrollment; guides vendor relationships and compliance; and partners with HR, Payroll, Finance, Legal, and HRIS to deliver accurate and effective programs for a multi-state, multi-unit workforce.

The position works in person at the Global Support Center and is not remote. It includes leadership and development of the benefits team, oversight of program administration and performance, and ongoing efforts to simplify processes, strengthen controls, and improve service.

Requirements

• Bachelor’s degree in Human Resources, Business, Finance, or a related field, or equivalent relevant experience.
• At least 10 years of progressively responsible benefits or Total Rewards experience, including meaningful leadership responsibility in a complex, multi-state organization.
• Strong knowledge of U.S. employee benefit administration and regulations affecting health and welfare, retirement, and leave-related programs.
• Experience leading benefit renewals, annual enrollment, vendor management, plan implementations, and complex cross-functional projects.
• Strong financial and analytical skills, including cost modeling, trend analysis, budgeting, and advanced Excel.
• Experience with HRIS or benefits administration platforms and integrations with payroll, carriers, and third-party vendors.
• Clear written and verbal communication skills, including the ability to explain complex benefits topics to different audiences.
• Judgment, organization, and attention to detail to manage competing priorities in a fast-paced, multi-unit environment.
• Ability to build partnerships and influence outcomes with executives, Finance, Legal, Payroll, HRIS, HR Business Partners, vendors, and operational leaders.

Nice To Haves

• A benefits or Total Rewards credential, such as CEBS or CBP, or an equivalent certification.
• Experience supporting restaurant, hospitality, retail, or another large, multi-unit hourly workforce.
• Experience with Workday Benefits or a comparable enterprise HR or benefits platform.

Responsibilities

• Set the strategy and design for health, welfare, wellbeing, leave, and related benefit programs, aligning them with business priorities and workforce needs.
• Use market data, cost and utilization trends, financial modeling, and Team Member feedback to develop recommendations for HR and executive leaders.
• Lead annual renewals, plan design, budgeting, implementation, and Open Enrollment in partnership with brokers, carriers, and internal teams.
• Oversee benefits administration, including eligibility, enrollment, life events, COBRA coordination, and leave-related benefit processes.
• Monitor applicable benefit and leave requirements and oversee required administration, reporting, notices, documentation, and controls.
• Establish policies, procedures, audits, and controls that support accurate, consistent, and compliant administration.
• Manage broker and vendor relationships, service expectations, performance reviews, renewals, escalations, and opportunities to improve value.
• Track program performance, including participation, utilization, cost, vendor service, operational accuracy, and Team Member experience, and turn findings into practical recommendations.
• Partner with HRIS and technology teams on benefits systems, integrations, data flows, testing, and self-service improvements.
• Work with Payroll, Finance, and Accounting on deductions, funding, reconciliations, invoices, and related financial controls.
• Create clear Team Member communications and year-round education to help people understand and use their benefits.
• Advise HR partners, leaders, and Team Members on benefits questions, balancing individual needs, plan requirements, and business objectives.
• Lead, develop, and engage the benefits team by setting expectations, building expertise, and supporting professional growth.
• Identify ways to simplify processes, strengthen controls, and improve service.

Benefits

• Medical, dental, vision, and 401(K) starting on the first of the month following the hire date.
• 20 days of paid vacation and sick time per calendar year for full-time Global Support Center team members, prorated for new hires.
• 12 company-selected paid holidays plus 2 floating holidays per year.
• Annual bonuses based on Company performance.
• Tuition reimbursement for job-related programs.
• Preloaded Lucky Cat Meal Card for use at any corporate-owned P.F. Chang’s location.
• Employee discounts.
• Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Director