Director of Auxiliary Services

Oakland Community College Office Of Human Resources•Auburn Hills Campus, MI

19h

About The Position

Provides administrative direction and leadership for the College’s auxiliary service operations. Ensures appropriate service levels are delivered cost-effectively to students, faculty, staff, and the community through conference services, the bookstore, and food services, including catering, vending, and markets. The role works in a multicultural, diverse environment. The Director plans and evaluates auxiliary services, recommends objectives, methods, resources, policies, and procedures, and implements changes to address current and future needs. The position oversees conference and meeting space services, vendor relationships and contracts, bookstore operations, budgets, reporting, and departmental staffing. It also coordinates event support across College departments and ensures compliance with health, safety, fire, and departmental regulations. Work takes place under usual office conditions. Hours beyond the normal working day are required. Travel between campuses and to off-campus locations is required, with some travel for professional meetings.

Requirements

Bachelor’s degree in Hospitality, Business, Management, or a related area from an accredited institution; transcripts must be submitted with the application.
Five years of supervisory experience.
Ability to provide excellent customer service to internal and external customers.
Proficient working knowledge of Microsoft Word, Excel, Outlook, and software applications such as scheduling software.
Demonstrated supervisory and leadership ability.
Hours beyond the normal working day are required.
Travel between campuses and to off-campus locations is required.
Some travel for professional meeting activities is involved.

Nice To Haves

Experience in auxiliary services, hospitality, event management, and rental management.

Responsibilities

Plan and recommend objectives, methods, and resources for short- and long-range auxiliary services; evaluate performance and implement procedural changes to meet current and future needs.
Recommend policies and procedures for the College’s auxiliary business practices.
Collaborate in promoting and marketing conference and meeting space to internal and external customers.
Ensure concierge-level service to customers of conference and meeting space.
Coordinate support for internal and external meetings and events with Facilities, IT, catering, Marketing and Communications, and other areas as needed.
Manage facility license and rental agreements and prepare invoices for internal and external customers.
Review and maintain auxiliary contracts, including bookstore, rental space, food service, catering, and vending contracts; recommend changes as necessary.
Evaluate auxiliary services software needs and make recommendations.
Liaise with auxiliary services vendors, including catering vendors for events, and provide oversight as needed.
Lead bookstore operations, including academic department, faculty, and student services support, and resolve vendor-related problems.
Prepare monthly operational reports, trends, and forecasts; prepare and monitor budgets.
Meet with vendors as needed to review performance and make recommendations.
Plan human resource needs and organizational development.
Hire, evaluate, discipline, and develop departmental support staff.
Follow health, safety, fire, and departmental regulations, working closely with Environmental Health and Safety and Risk Management.
Perform other duties as assigned.