Director of Associate Experience & Development

GEICO•Bethesda, MD

6h•Hybrid

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. The Government Employees Insurance Company (GEICO) is a private American auto insurance company headquartered in Chevy Chase, Maryland. GEICO is a wholly owned subsidiary of Berkshire Hathaway and the third-largest auto insurer in the United States. In 2024, GEICO reported a record pretax underwriting profit of $7.8 billion on $43 billion in revenue. GEICO is seeking an accomplished Director of Associate Experience & Development to lead the design and delivery of enterprise-wide associate experience and capability-building programs across GEICO Staff Counsel, with a strong emphasis on litigation role development and attorney oversight. This role requires substantial legal experience and a Juris Doctor to credibly guide the training, development, and performance enablement of attorneys and litigation professionals. Reporting to the Senior Director, Litigation and Operations Strategy, the Director translates litigation strategy, attorney and litigation professional expectations, and workforce priorities into scalable onboarding, learning, and leadership development experiences that strengthen legal judgment, consistency, readiness, and execution across the Staff Counsel organization. In summary, this role is a senior legal-facing talent and capability leader responsible for shaping how GEICO Staff Counsel attracts, develops, and enables attorneys and litigation professionals across the organization. The Director brings the legal judgment, litigation experience, and professional credibility required to oversee litigation professional development, establish consistent standards, and drive enterprise-wide onboarding, learning, leadership development, and hiring practices that support high-quality legal performance.

Requirements

Juris Doctor (JD) required; active law license in at least one state preferred, with the legal background and professional credibility necessary to oversee attorney development and training within a litigation organization.
7+ years of relevant experience with strong depth in litigation practice, legal operations, attorney development, learning design, strategy, program management, or consulting in a complex, cross-functional legal environment.
Demonstrated people management and senior leadership experience.

Nice To Haves

Strategic program leader with the legal acumen and credibility to guide attorney development, oversee litigation-role training programs, establish clear delivery standards, and drive sustained adoption.
Data-driven operator with experience defining learning/adoption metrics, interpreting trends, and using insights to improve program outcomes.
Exceptional written and verbal communication skills, including the ability to develop clear guidance, leader resources, and change communications for broad audiences.
Proven change leader who can align stakeholders, manage competing priorities, and drive accountability for delivery with integrity.

Responsibilities

Own the Staff Counsel associate experience and development roadmap for attorneys and litigation professionals, including onboarding, substantive learning, leadership development, and role readiness aligned to litigation priorities and workforce needs.
Define program standards, intake, and governance for attorney and litigation professional learning initiatives, ensuring content, delivery, and expectations reflect sound legal practice, litigation workflows, and leadership requirements.
Establish and govern uniform standards, policies, and decision frameworks for the interview and hiring process across all roles in the department, ensuring consistency, discipline, and alignment with Staff Counsel talent strategy and organizational priorities.
Establish success measures for programs (participation, proficiency, time-to-productivity, leader readiness, and adoption) and share regular performance updates and insights with Staff Counsel leadership and key partners.
Lead and develop the Senior Manager, Associate Experience & Development; set priorities, coach for impact, and ensure high-quality delivery.
Design and oversee a structured onboarding experience for attorneys and litigation professionals that accelerates time-to-productivity and reinforces Staff Counsel standards, legal judgment, litigation workflows, and practice expectations.
Build and maintain a learning curriculum that develops core litigation capabilities for attorneys and litigation professionals, strengthens role-based proficiency, and promotes consistent legal practice across offices, jurisdictions, and teams.
Establish associate experience standards and feedback loops to identify needs and remove friction across the associate lifecycle.
Use program and proficiency data to continuously improve content and delivery and to provide actionable insights that inform workforce planning and talent discussions.
Partner with Staff Counsel leadership to translate attorney and litigation professional performance expectations into learning paths, leader toolkits, and development experiences that support consistent coaching, legal skill development, and growth across litigation roles.
Develop and maintain development and progression insights to support talent conversations and succession planning inputs.
Create and run leadership development programming that prepares high-potential attorneys and litigation professionals for expanded responsibility, people management roles, and oversight of litigation teams.
Partner with Legal Technology, HR and other key partners to develop role-based training, job aids, and implementation support plans that drive adoption of litigation tools and standard workflows.
Oversee governance of learning platforms and content, including curriculum structure, version control, accessibility, and effectiveness measures, tied to proficiency and productivity.
Create and execute associate-facing communications for onboarding, learning, and change initiatives, reinforcing expectations, timelines, and required actions.
Drive clarity and follow-through by coordinating launch plans, reminders, and feedback loops for program rollouts.
Collaborate with Staff Counsel leaders, HR/talent partners, and key partners to ensure programs reflect business needs and are practical to execute.
Serve as a trusted partner to Staff Counsel management by diagnosing development needs, recommending solutions, and ensuring consistent implementation across the organization.

Benefits

Personalized development programs
Industry leading training
Certification assistance
Career mentorship and coaching
Inclusive culture
Employee engagement and recognition programs
Market-competitive compensation
401K savings plan vested from day one that offers a 6% match
Performance and recognition-based incentives
Tuition assistance
Mental healthcare
Fertility and adoption assistance
Workplace flexibility
GEICO Flex program (ability to work from anywhere in the US for up to four weeks per year)