Director of Asset Management

Kiln•Lehi, UT

About The Position

Kiln is a flex-office and lifestyle brand that delivers an exceptional experience to its members through an ecosystem of people, products, places, and spaces. Kiln launched in 2018 and has expanded throughout the Mountain West, defining the future of hybrid work. This role focuses on the performance of Kiln’s operating portfolio, overseeing property-level P&L reconciliation, managing CAMs, driving efficient property operations, prioritizing and facilitating capital improvement projects, and collaborating with Growth and Finance teams on OPEX assumptions. It requires analytical rigor, operational fluency, and a strong understanding of hospitality-grade member experience and real estate fundamentals. Key relationships include the CFO, Chief Growth Officer, Director of Finance, Controller, VP of Build, Procurement, and Facilities, VP of Growth, Sr. Facilities Manager, Regional Vice President of Operation, Director of Operations & Training, and Director of Product and Procurement.

Requirements

10+ years of experience in asset management, property operations, or real estate finance, ideally within hospitality, coworking, or mixed-use assets.
Strong understanding of P&L management, CAM reconciliation, and real estate financial modeling.
Proven ability to oversee capital projects from scope through delivery.
Exceptional analytical, organizational, and project-management skills.
Collaborative leadership style with a deep appreciation for design, experience, and community.
Proficiency in Excel, project management software, and real estate systems (e.g., Yardi, MRI, or comparable).

Responsibilities

Drive property-level P&L reconciliation, ensuring accuracy in revenue and expense allocation.
Oversee annual CAM reconciliations and budgeting across Kiln’s portfolio, coordinating with landlords, accounting, and operations teams.
Identify opportunities to improve NOI performance through expense optimization, vendor negotiation, and revenue enhancement.
Provide quarterly asset performance reports to leadership and capital partners, highlighting KPIs, risks, and opportunities.
Serve as the primary liaison between Kiln and its real estate (landlord) partners and their related parties after a location has opened.
Support Growth and Finance teams with OPEX assumptions for new site underwriting and acquisition models.
Develop and implement property management standards, preventive maintenance plans, and vendor management frameworks.
Oversee compliance with lease and management agreement obligations, insurance requirements, and risk management policies.
Partner with Operations and Community teams to ensure that day-to-day member experience aligns with asset performance goals.
Procure and manage all required insurance policies for all locations from construction through its operation.
Lead all property management responsibilities for acquired assets to ensure strong physical and economic performance.
Lead the planning for capital improvement projects and asset refreshes across the existing portfolio.
Prioritize capital projects that enhance longevity, energy efficiency, or member experience.
Collaborate with Design, Build, and Procurement teams to capture learnings from existing sites that inform future buildouts.
Serve as the primary liaison between Kiln’s Operations, Growth, and Finance functions.
Provide input on leasing, acquisitions, and expansion strategies based on asset performance insights.
Inform critical operational considerations in each lease or management agreement.
Establish and manage standardized reporting and analytics to track asset health across the portfolio.