Director of Assessment and Referral (Santa Rosa)

Northern California Behavioral Health System•Santa Rosa, CA

7d•$152,048 - $178,656•Onsite

About The Position

Santa Rosa Behavioral Healthcare Hospital (SRBHH), formerly Aurora Santa Rosa Hospital, opened in 2016 and is a key part of the Northern California mental health system. Located in the North Bay, SRBHH has 144 acute psychiatric inpatient beds and serves adolescents and adults with mental health conditions and co-occurring psychiatric and substance abuse issues. The Director of Assessment & Referral (A&R) provides leadership and manages the daily operations of the intake and admissions process. This role involves developing and communicating program priorities that align with organizational goals. The Director evaluates admission requests and is authorized to admit patients according to established guidelines. The position also requires understanding and managing occupational health hazards, such as bloodborne pathogen exposures.

Requirements

Master's Level Licensed Clinician preferred. Registered Nurse (RN) or Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW) or Licensed Marriage Family Therapist (LMFT).
Verbal de-escalation and physical intervention program as approved by the CNO.
Behavioral Health and/or Hospital background required.
Minimum of 5 years’ experience in a clinical, supervisory and/or administrative role in an inpatient and/or outpatient mental health setting.
Current Cardiopulmonary Resuscitation (CPR) certification required, or obtained within initial orientation period.
Familiarity with continuum of care and clinical terminology.
Maintains confidentiality of patients at all times.
Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint).
Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
Strong written and verbal communication skills.
Strong interpersonal skills. Ability to work with people with a variety of background and educational levels.
Ability to work independently and as part of a team.
Good judgment, problem solving and decision-making skills.
Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
Ability to work in a fast-paced, expanding organization.
Use standard office equipment and access, input, and retrieve information from a computer.
Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
Give and follow verbal and written instructions with attention to detail and accuracy.
Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
Vision: see details of objects at close range.
Coordinate multiple tasks simultaneously.
Reach forward, up, down, and to the side.
Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
Lift up to fifteen (15) pounds.

Nice To Haves

Master's Level Licensed Clinician preferred.

Responsibilities

Builds, directs, manages, and ensures implementation and effectiveness of the hospital’s assessment and referral program.
Directs the activities of A&R staff, monitors performance, provides feedback, reinforces positive behaviors, and addresses problems.
Responsible for scheduling and staffing to ensure adequate coverage in the A&R Department.
Maintains TRIMS documentation and other administrative documentation related to calls and services.
Collaborates on the information infrastructure to support departmental efficiency and performance, ensuring timely data collection, distribution of progress reports, and recommendations for improvement.
Serves as the department’s fiscal manager.
Carries out personnel management activities including screening, selection, orientation, training, development, performance management, and employee relations.
Performs related duties as requested.
Upholds the Organization’s ethics and customer service standards.