Director of Assessment and Referral (Santa Rosa)

Northern California Behavioral Health System•Santa Rosa, CA

7d•Onsite

About The Position

The purpose of the Director of Assessment & Referral (A&R) position is to provide leadership and manage day-to-day activities relating to intake and admissions. The person in this position is responsible for development and communication of program priorities aligned with organizational goals. The Director of A&R evaluates requests for admission and is authorized to admit patients who fall with established guidelines. The Director of Assessment and Referral maintains knowledge of, participates in further training provided, and understands the potential risks regarding occupational health hazards (e.g. bloodborne pathogen exposures).

Requirements

Master's Level Licensed Clinician preferred.
Registered Nurse (RN) or Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW) or Licensed Marriage Family Therapist (LMFT.)
Verbal de-escalation and physical intervention program as approved by the CNO.
Behavioral Health and/or Hospital background required with a minimum of 5 years’ experience in a clinical, supervisory and/or administrative role in an inpatient and/or outpatient mental health setting.
Current Cardiopulmonary Resuscitation (CPR) certification required, or obtained within initial orientation period.
Verbal de-escalation and physical intervention program as approved by the CNO.
Familiarity with continuum of care and clinical terminology.
Maintains confidentiality of patients at all times.
Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)
Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
Strong written and verbal communication skills.
Strong interpersonal skills.
Ability to work with people with a variety of background and educational levels.
Ability to work independently and as part of a team.
Good judgment, problem solving and decision-making skills.
Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
Ability to work in a fast-paced, expanding organization.
Use standard office equipment and access, input, and retrieve information from a computer.
Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
Give and follow verbal and written instructions with attention to detail and accuracy.
Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
Vision: see details of objects at close range.
Coordinate multiple tasks simultaneously.
Reach forward, up, down, and to the side.
Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
Lift up to fifteen (15) pounds.

Responsibilities

Builds, directs, manages, and ensures implementation and effectiveness of hospital’s assessment and referral program.
Directs activities of A&R staff.
Monitors staff performance and provide regular feedback on quality and quantity of work, reinforces positive work behaviors and intervenes in problems.
Responsible for scheduling and staffing to ensure that A&R Department has needed coverage.
Maintains TRIMS documentation and other administrative documentation associated with calls and services received.
Collaborate on information infrastructure required to support efficiency and overall departmental performance.
Ensures needed data is collected on a timely basis, regular reports on progress are distributed, and makes recommendations for future improvements based on the data.
Serves as the department’s fiscal manager.
Carries out personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management, and employee relations functions.
Performs related duties as requested.
Upholds the Organization’s ethics and customer service standards.