Director of Analytics and Reporting

Nordic Healthcare Group (NHG)

23h•Remote

About The Position

Nordic Consulting Partners, Inc., headquartered in Madison, WI, has an opening available for a Director of Analytics and Reporting. This role acts as the strategic thought leader for analytics and reporting practice areas, providing recommendations while keeping capacity management at the forefront. Residence and remote work are permitted from anywhere within the U.S.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, Statistics, Mathematics or a related quantitative field (foreign equivalent degree accepted). In lieu of a Bachelor's Degree, will accept education equivalency in the required fields of study that is based on a single foreign degree or any combination of degrees, diplomas or work experience determined to be equivalent by a qualified evaluation source.
10 years of experience as a Data Analyst, Software Engineer, or closely related in an IT managed services organization including 2 years in a leadership and/or solution architecture capacity.
10 years of experience in Global IT Managed Services, including Service Desk and Application Management delivery.
8 years of experience implementing managed services solutions platforms including Genesys, Workday, and ServiceNow with responsibility for defining reporting requirements and performance metrics.
8 years of experience identifying and driving the programs to improve the delivery processes.
7 years of experience designing operational metrics, dashboards, and reporting frameworks using IT Managed services tools (including Genesys, Workday and ServiceNow), to support operational and business performance.
5 years of experience working with stakeholders to align the data strategy with business objectives.
Experience may be gained concurrently.

Responsibilities

Analyze objectives, attend planning activities, and identify emerging needs for information, such as new functions being automated or that require information processing support.
Respond effectively with analytics and reporting designs to the changes in tool strategies and information industry technology improvements.
Provide rationale for action, including return on investment and define implications for information systems.
Coordinate reporting and analytics design for large-scale complex projects, monitor methods of systems selection for appropriate information technology, and promote activities to foster standardization within the enterprise.
Stay abreast of leading-edge technologies in the industry, evaluating emerging software technologies, and positioning their use in the enterprise.
Monitor and analyze analytics and reporting initiatives to determine potential inadequacies or potential conflicts with systems architecture, such as capacity restrictions affecting information flow, data compatibility, or cost duplication.
Develop a leadership team that builds an empowered, unified and agile culture that strives for excellence.
Develop and sustain partner relationships by promoting an end-user experience-driven culture through the development of organization structure, processes, and programs to enable a high degree of responsiveness and alignment with strategic priorities.
Plan, coordinate, and occasionally act as lead project manager of cross-functional matrix teams on a broad variety of initiatives related to analytics and reporting.
Keep subordinates informed at all times of changes to projects, priorities, and daily support activities to ensure departmental staff is well-informed.
Use change management policies and procedures, manage the change management process for analytics and reporting and data transformation processes.
Architect a solution using appropriate portfolio offerings with design elements that allow integration into the client environment.
Provide data transformation services to support integrated workflows.