2LOD Director of AI Risk Oversight & Governance (US)

TD Bank • Philadelphia, NY

3d • Onsite

About The Position

The Director leads and establishes the framework for the responsible, secure, compliant, and effective use of artificial intelligence. The role provides executive-level oversight of AI strategy, risk management, governance, and operational controls while enabling business segments to adopt AI responsibly and at scale. The Director partners with senior leadership and stakeholders across Segment Risk, Specialty Risk, Technology, Legal, Compliance, Cybersecurity, Privacy, Data, Vendor Management, and business teams to ensure AI initiatives align with organizational objectives, regulatory requirements, ethical standards, and risk tolerance.

The position maintains AI policy and governance documentation, facilitates the US AI Governance Risk Committee in partnership with its Chair, and establishes an AI control inventory. It monitors higher-risk AI applications, models, and use cases, as well as emerging AI legislation, regulations, standards, and industry expectations. The Director measures and monitors operating metrics, issues, remediation progress, and key risk indicators, escalating matters through established channels when needed. The role also develops second-line-of-defense AI use cases and develops or obtains training and awareness programs for employees, executives, and business users. It supports regulatory examinations, internal audits, external assessments, and executive reporting relating to AI.

The broader role provides operational risk analysis, reporting, advice, and specialist guidance, and may lead enterprise risk management initiatives. It develops and implements standards, policies, and processes to identify, report, and mitigate risk exposures; advises business leaders on risk drivers and indicators; and contributes to enterprise risk strategy, regulatory responses, and executive and board reporting. The position may lead specialists or analysts, manage major risk programs, represent the business with regulators and on committees, and build strong relationships across the organization.

Requirements

• Bachelor's degree or progressive work experience in addition to the required experience.
• At least 10 years of related experience.
• Expert knowledge of operational risk management issues at enterprise, business, regulatory, and industry levels.
• Previous management experience.
• Ability to coach, counsel, train, and lead staff.
• Strong attention to detail and ability to recognize and respond to discrepancies.
• Strong interpersonal, conflict management, and negotiation skills.
• Proven project management skills handling multiple large projects.
• Strategic planning and process management experience.
• Proven ability to establish and implement effective strategies and short- and long-range plans that achieve business results.
• In-depth knowledge of financial services processes and workflows.
• Strong relationship-building skills and ability to develop and maintain business contacts at all management levels.
• Excellent written and verbal communication skills, including the ability to develop communications that call for specific action.
• Effective presentation skills, including presenting to regulators, executive management, and the Board of Directors.
• Ability to influence decisions and actions without express authority.
• Strong analytical skills and ability to collaborate with business partners on corporate direction.
• Travel may be required.

Nice To Haves

• At least 8 years of experience in technology, AI/ML, risk management, governance, compliance, cybersecurity, privacy, data, audit, or a related discipline.
• Strong understanding of AI/ML technologies, generative AI, Model Risk, data governance, and AI lifecycle management.
• At least 5 years of experience leading company-wide programs or teams.
• Strong judgment and strategic thinking, with experience developing governance, risk, compliance, or oversight frameworks.
• Experience leading responsible AI, AI governance, model risk, or enterprise AI oversight programs.
• Familiarity with major AI governance and risk management frameworks, including NIST AI RMF, model risk management standards, and emerging AI regulations.
• Experience working with executive committees, boards, regulators, auditors, or other external stakeholders.
• Professional certifications in risk, compliance, audit, cybersecurity, privacy, or AI governance.

Responsibilities

• Lead and establish frameworks for responsible, secure, compliant, and effective use of AI.
• Provide executive-level oversight of AI strategy, risk management, governance, and operational controls.
• Partner with senior leadership and stakeholders across risk, technology, legal, compliance, cybersecurity, privacy, data, vendor, and business functions.
• Maintain AI policies and governance documentation, facilitate the US AI Governance Risk Committee with its Chair, and establish an AI control inventory.
• Monitor higher-risk AI applications, models, and use cases, as well as emerging AI legislation, regulations, standards, and industry expectations.
• Measure and monitor operating metrics, issues, remediation progress, and key risk indicators, escalating when necessary through established channels.
• Develop second-line-of-defense AI use cases and develop or obtain AI training and awareness programs for employees, executives, and business users.
• Support regulatory examinations, internal audits, external assessments, and executive reporting relating to AI.
• Provide risk analysis, reporting, support, and guidance to business partners on operational risk matters.
• Lead or oversee enterprise-wide or cross-business operational risk programs and initiatives.
• Develop and implement standards, policies, and processes to identify, report, and mitigate operational risk exposures, including responses to regulatory requirements.
• Analyze potential risks, escalate key risks to appropriate areas or business leaders, and provide ongoing risk analysis and reporting.
• Develop and monitor key risk indicators and facilitate communication and resolution of cross-business risk issues.
• Advise business unit senior and executive management on major risk drivers and key risk indicators.
• Represent the business or functional area in regulatory discussions, risk committees, working groups, corporate initiatives, and cross-business issues.
• Compile reports on business trends, risks, losses, and issues, and recommend management actions to minimize risk exposure.
• Build awareness of risk issues through education, training, and communication with business leaders and broader groups.
• Manage and develop staff through education, coaching, and leadership, where applicable.
• Contribute to financial planning, budgeting, risk capital frameworks, regulatory responses, board reporting, and other risk management projects.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, potentially including cash and/or equity incentive awards
• Training programs and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Director