Director of AI Operations & Enablement

GOLDEN TOUCH IMPORTS INC.•New York, NY

4d•$100,000 - $150,000•Hybrid

About The Position

We are seeking a highly practical, hands-on leader to drive AI adoption across our business. This role sits at the intersection of Design, Merchandising, Finance, and Operations — acting as the internal change agent who understands how to apply AI tools, coding assistants, and workflow automation to real business problems. The ideal candidate is a daily, power user of AI tools, experienced in managing cross-functional workflows, and comfortable building lightweight solutions in a fast-paced apparel environment.

Requirements

5–10 years of experience in operations, consulting, product management, or a similar hands-on leadership role within fashion, wholesale, or consumer goods
Heavy, daily user of AI tools - demonstrated practitioner-level fluency, not just conceptual understanding; experience with coding copilots, generative AI platforms, and workflow automation tools
Strong understanding of operational workflows across finance, merchandising, design, sourcing, and production
Proven ability to drive change and influence cross-functional teams without direct authority
Comfortable building lightweight solutions including scripts, workflow automations, and prompt systems — full engineering background not required
Proficiency in generative AI platforms (Claude, ChatGPT, Gemini), AI coding copilots (Claude Code, Cursor), and automation tools (Zapier, Make, n8n)
Familiarity with ERP and PLM systems, EDI processing workflows, and advanced Excel or Google Sheets
Basic scripting ability in Python or JavaScript for lightweight automations and prototypes
Clear, direct communicator with the ability to simplify complex ideas for non-technical audiences
Strong organizational skills with the ability to manage multiple workstreams and prioritize across competing business needs

Responsibilities

Partner with business leaders across design, merchandising, sourcing, sales, finance, and operations to identify and prioritize high-impact AI use cases
Roll out practical, embedded AI workflows - not theoretical pilots - that drive measurable improvements in speed, accuracy, and efficiency
Build lightweight prototypes, scripts, and automations using AI copilots and no/low-code tools to solve specific operational problems
Train teams on how to effectively use AI tools in their day-to-day work; create simple playbooks, prompt libraries, and workflow documentation
Act as the internal go-to resource and authority on AI tooling, staying current on the landscape and making smart adoption decisions
Automate intake, categorization, root-cause analysis, and dispute documentation for chargebacks and deductions; identify patterns across retailers to reduce future exposure
Streamline accounts receivable and payable workflows, including cash application, reconciliation, invoice processing, and aging visibility
Reduce manual intervention in EDI and order entry processes by automating error detection, validation, and corrections from order receipt through fulfillment
Accelerate design iterations using generative AI tools; support print development, colorways, and concept generation; streamline communication between design, merchandising, and production
Automate recurring reports including customer-driven selling reports; synthesize data across PLM, ERP, and internal systems; improve how insights are generated and shared
Collaborate with IT to scale solutions that prove out at the prototype stage
Track and report measurable productivity and accuracy improvements across departments