Director of AI & Automation

BrightView LLC • Norwood, OH

1d

About The Position

The Director of AI & Automation is a high-impact, hands-on role responsible for identifying, scoping, delivering, and maintaining artificial intelligence and processing automation solutions across the organization. Embedded within the IS&T department and reporting to the VP of IS&T, this individual will serve as the internal expert and primary owner of AI and automation strategy, reducing the organization's reliance on third-party vendors while building durable, scalable capabilities in-house.
This person will work closely with the executive team to align technology investments with business priorities, and partner with departmental leaders across all cross-functional groups to identify, implement and maintain high-value automation. They will leverage modern AI platforms, including Claude AI (Anthropic), alongside workflow automation, RPA, and integration tooling to bring solutions from concept to production.

Requirements

• 5–8 years of total professional experience in technology, automation, or data roles.
• 3+ years directly designing and deploying automation or AI solutions in a business context.
• 2+ years in a healthcare, health-adjacent, or highly regulated services environment preferred (not required).
• Demonstrated experience working cross-functionally with non-technical stakeholders and translating business needs into technical solutions.
• Passion for rapid technology advancement as applied for commercial and productivity benefits.
• Bachelor’s degree required; Computer Science, Information Systems, Engineering, Health Informatics, or a related technical field strongly preferred.
• Claude AI (Anthropic API), OpenAI, or comparable LLM platforms — prompt engineering, API integration, and agent design.
• Microsoft Power Automate, UiPath, Automation Anywhere, Zapier, or Make (Integromat).
• Python (primary) for scripting, data manipulation, and API integration; familiarity with JavaScript or similar plus.
• REST API design and consumption, webhook-based workflows, OAuth/authentication patterns, HL7/FHIR a plus.
• SQL proficiency for querying operational data; familiarity with data visualization tools (Power BI, Tableau, Looker).
• Microsoft Azure or AWS — comfort with cloud-hosted services, storage, and basic infrastructure.
• Practical experience with EHR/PM platforms (e.g., Epic, Athenahealth, eClinicalWorks, Kareo, or similar); understanding of scheduling, billing, and patient communication workflows.
• Microsoft 365 / Power Platform suite (Power Apps, Power Automate, Copilot integration).

Nice To Haves

• Certifications in AI/ML platforms, RPA tools (UiPath, Automation Anywhere, Power Automate), or cloud platforms (Azure, AWS, GCP) are advantageous

Responsibilities

• Conduct structured discovery with functional teams (front desk, call center, medical assistants, clinical operations, billing, HR) to surface high-friction, high-volume manual processes.
• Support finance and analytics teams to quantify automation opportunity value — time savings, error reduction, cost avoidance, patient/staff experience improvement.
• Evaluate build vs. buy vs. configure for each opportunity, with a bias toward in-house development using available platforms. Support from Shore Capital Partners (BrightView’s capital partner) Centers of Excellence AI team.
• Maintain an ongoing opportunity pipeline to ensure the organization is continuously identifying new areas for improvement.
• Develop and maintain a rolling automation and AI roadmap, ranked by impact, feasibility, and strategic alignment.
• Present prioritized roadmaps to the executive sponsor with supporting business cases and resource requirements.
• Manage tradeoffs between quick wins and longer-horizon investments, balancing speed of value delivery with solution durability.
• Support finance and analytics teams track and report on ROI and outcome metrics for deployed solutions.
• Serve as a credible, non-technical communicator to the executive team — translating complex AI and automation concepts into clear business implications.
• Build and maintain trusted relationships with department heads and functional leads; act as a collaborative partner, not a top-down implementer.
• Proactively surface risks (vendor dependency, data privacy, regulatory compliance under HIPAA) and recommend mitigation strategies.
• Represent the AI & Automation function in organizational planning discussions and technology governance forums.
• Directly design, build, deploy, and support automation and AI solutions — this is a hands-on role, not purely advisory.
• Leverage available tools, including Microsoft Copilot and Claude AI (Anthropic), as a core development accelerator for natural language processing, document intelligence, workflow generation, and internal tooling.
• Utilize integration platforms, RPA tools, and API-based workflows to connect disparate healthcare software systems (EHR, PM, scheduling, billing, communication platforms).
• Collaborate with IS&T colleagues on infrastructure, security, and data governance requirements for each solution.
• Build solutions with maintainability in mind — document thoroughly and design for handoff or scale as the team grows.
• Assess existing vendor-hosted AI solutions and develop transition plans to migrate appropriate capabilities in-house.
• Evaluate and recommend platforms, tools, and APIs; manage vendor relationships for any retained third-party solutions.
• Monitor the AI and automation vendor landscape for new capabilities relevant to healthcare services operations.

Benefits

• PTO (Paid Time Off)
• Immediately vested and eligible in 401k program with employer match.
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Tuition Reimbursement after 1 year in related field
• We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Director