Director of Development & Automation
About The Position
We’re looking for a strategic and hands-on leader to drive automation, systems integration, operational efficiency, and AI-enabled workflows across Digacore – both internally and across client environments. This role exists to reduce operational friction, eliminate repetitive manual work, improve visibility through reporting and dashboards, and help scale efficiency through smarter systems and processes. You’ll work closely with leadership and department heads to identify pain points, prioritize high-impact initiatives, and build scalable automation solutions that improve employee productivity, client experience and overall operational performance. This role blends technical expertise, operational strategy, and leadership. The ideal candidate can comfortably move between high-level planning discussions and hands-on execution, while helping create a long-term automation roadmap.
Requirements
- 5+ years in automation, systems integration, DevOps, or technical operations, with 2+ years leading AI or automation initiatives
- Experience in MSP, SaaS, or other multi-client service environments
- Strong ability to improve business processes through APIs, integrations, and workflow automation
- Hands-on experience with Microsoft stack (M365/Azure), PowerShell, Power Platform, PSA/RMM tools, and APIs
- Experience with reporting tools (e.g., Power BI) and working knowledge of data structures
- Proven track record of applying AI to real operational or client-facing use cases
- Ability to work across technical teams and business stakeholders to deliver measurable impact
- Strong prioritization and execution skills, with ownership from idea to delivery
Responsibilities
- Own and build Digacore’s automation and integration roadmap across internal operations and client environments
- Identify manual processes and turn them into scalable automations that improve efficiency and reduce friction
- Work with leadership, teams, and clients to understand pain points and define automation opportunities
- Build and deploy workflow automations, system integrations, dashboards, and AI-enabled solutions
- Create reusable automation patterns that can be applied across teams and clients
- Improve visibility through reporting and dashboards that help teams and leaders make better decisions
- Streamline service desk, ticketing, onboarding/offboarding, billing, and client lifecycle workflows
- Choose and implement automation and AI tools that deliver clear business or client value
- Work with engineers or vendors as needed to deliver solutions end-to-end
- Track impact through metrics like time saved, efficiency gains, and service improvements
Benefits
- Nationwide medical insurance
- Dental insurance
- Life insurance gifted to all employees
- Long-term disability insurance gifted to all employees
- FSA and HSA options
- 401k match
- Generous paid time off
- Mental health days
- Paid certification assistance
- Opportunity to help shape the future operational strategy of a growing MSP
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
