Director of Agentic Digital Operations | Growth & Transformation

Red Ventures • Charlotte, NY

2d • Hybrid

About The Position

This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp. This is a hybrid opportunity. Candidates are asked to report to our New York City, NY or Fort Mill, SC office, 3x per week, Tuesday through Thursday and work remotely on Monday and Friday. Our RV Growth and Transformation team is seeking a Director of Agentic Digital Operations to serve as a strategic operator and transformation leader. In this role, you’ll work with RV senior leaders and partner with Fortune 500 clients to drive growth through their digital experiences, as well as deliver broader AI-transformation within their businesses. You’ll own the overall strategy development, roadmap design, enablement and ultimate operation of the partnership alongside your team and other cross-functional groups (like agentic workforce, data science / AI, compliance, creative and engineering teams). You must think at the enterprise level while operating comfortably in the data and details with an operator and execution mindset.

Requirements

• At least 7+ years of leadership experience, with a preference for a demonstrated history of experience in Financial Services managing & optimizing digital experiences to drive business outcomes.
• Demonstrated experience (and an innate curiosity) in deploying (Agentic)AI and automation tools to drive operational leverage across our business and our clients’.
• Proven track record of large scale technology and/or operational project execution and delivery
• Experience with performing hands on and in-depth data analysis, getting to the core of why your users or customers are behaving the way they are.
• Proven track record of problem solving in ambiguous situations to create structure and scalable solutions.
• Expertise in creating and driving quantifiable KPIs and leveraging consumer data to find quality customers to acquire, engage, retain and reactivate through various marketing channels.
• Desire to work hands-on in a performance based, analytically driven, fast-paced environment.
• Strong communication skills with ability to articulate and present your recommended strategy and gain buy-in across a diverse functional team, both internal and external.

Nice To Haves

• Experience querying your own data with SQL and creating compelling visualizations in BI tools like Looker, Tableau, or Power BI.
• Python experience a plus.

Responsibilities

• Operate as an owner, owning the full arc from strategy formation to operational execution - defining the vision, pressure-testing it with data, building the roadmap to enable our joint client operation and executing it
• Having the ability to pivot and re-assess as new data and situations emerge and require tactical or strategic adjustments to drive faster / larger growth for our clients
• Translate strategic objectives into detailed business and technical outcomes and deliverables, and manage projects to completion through your team of (AI)-agents, business analysts, in collaboration with engineering, creative & data science teams.
• Define and manage quantifiable KPIs, tying them to P&L outcomes to build business cases for new initiatives and strategies.
• Shape narratives and own key communication channels with senior leaders to cultivate trust, story-tell performance trends and gain buy-in on new objectives.
• Build collaborative working relationships with client counterparts driving trust by understanding their goals and effectively communicating our strategies, roadmaps and results.
• Identify and deploy AI-native workflows across the workstreams, embedding them into our joint operations complying with industry and client specific regulations. Improving our speed to market, client revenue growth, insight generation and efficiency.
• Drive internal adoption (inside and outside your team) of leading AI tools that can enhance and evolve our overall ways of working and quality outcomes.
• Manage priorities and execution across a team of analysts, account managers, creatives and engineers.
• Alongside your day-to-day responsibilities, you will also support RVGT's broader business development efforts as we seek to expand and deepen our client relationships.

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees