Director of Agent Product Management, Enterprise & Strategic Accounts

Assort Health • San Francisco, CA

9d • $300,000 - $330,000 • Onsite

About The Position

Building Healthcare That Remembers
Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to.
At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 285 million patient interactions, 62,000 care protocols, 1.6 million decision pathways.
We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent $120 million Series C at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list!
Healthcare spends $1.1 trillion a year on administration instead of care. If you want to help change that, apply below.

Requirements

• 8 to 10 years across consulting, investment banking, or tech (ideally MBB, Goldman Sachs, JPMorgan, Morgan Stanley, Google, Amazon, or Meta), plus experience at a fast-growing tech company or startup.
• Operator experience, such as founding a company, running operations, or holding GM or P&L responsibility. We weigh this heavily because the role is closer to running a business than managing a product.
• Experience leading complex, multi-workstream enterprise rollouts and digital or AI transformations, including change management.
• Executive presence with senior customer and cross-functional stakeholders. You can brief a frustrated executive clearly and lead with the headline.
• Proven people leadership. You have hired, developed, and managed teams, and you can describe how you know each week whether your team is on track.
• Systems thinking and capacity modeling. You can turn lessons from one account into a reusable playbook and plan team capacity across a portfolio.
• Willingness to push back on customers, Sales, and leadership when a commitment isn't realistic, while keeping the relationship strong.
• Experience building or implementing AI solutions, or using AI to build agents and systems.
• Comfort with ambiguity. The pace is high and escalations are part of the job, and so is the chance to build a function while it scales.

Nice To Haves

• STEM degree or advanced degree
• Healthcare experience, ideally in patient access, scheduling, contact center, or digital front door
• Experience implementing software inside Epic or other EHRs
• Familiarity with contact center and VOIP platforms (Genesys, NICE, Five9, Cisco, RingCentral, Twilio)
• Experience with AI governance, clinical safety, and responsible-AI review

Responsibilities

• Lead and scale the APM and ASM teams serving Enterprise and Strategic accounts, and own the hiring bar, team structure, and career development as the function grows.
• Serve as the executive owner for your largest accounts, working directly with customer VP and C-suite stakeholders and leading the hard conversations yourself.
• Own the rollout plan for each account: sequencing, capacity, dependencies, and the tradeoffs when a customer wants more than the team can deliver.
• Own portfolio performance, including time-to-launch, agent performance, abandonment, hold time, conversion, and staffing capacity, and catch systemic risk before it becomes an escalation.
• Step into the most complex deployments and escalations yourself and lead from the front.
• Partner with Sales and Customer Success on handoffs, expansion, and renewal risk, and push back when commitments outrun what the team can deliver.
• Build the Enterprise playbook: scoping, account planning, executive reporting, and how we expand a customer from one use case to many.
• Bring field insight to Product and Engineering, including what strategic customers need that the roadmap doesn't yet cover.

Benefits

• Competitive Compensation – Including salary and employee stock options so you share in our success.
• Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
• Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
• Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
• Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it.
• Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
• Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
• Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
• 401(k) – Build your retirement savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior