Senior Operations Leader

FBQ Inc dba Florida Best Quote•South Highpoint, FL

18h•$80,000 - $100,000•Onsite

About The Position

Florida Best Quote Insurance Agency is growing, and we’re looking for an experienced operations leader to help build the structure needed to support that growth. The Director of Agency Operations will work closely with department leaders, HR, Systems, and executive leadership to improve performance, strengthen accountability, and make the agency more efficient.

Requirements

5+ years of P&C insurance experience
Significant experience in an independent insurance agency or brokerage
3+ years of leadership experience, preferably managing managers or multiple departments
Strong understanding of agency operations and workflows
Experience using KPIs, scorecards, and reporting to manage performance
Proven ability to improve processes and develop leaders
Strong communication, problem-solving, and decision-making skills
Ability to hold people accountable and lead change

Nice To Haves

Florida P&C experience is preferred.

Responsibilities

Oversee day-to-day agency operations
Lead and develop managers and team leads
Establish performance standards, KPIs, and scorecards
Use reporting and data to identify problems and opportunities
Improve processes, workflows, SOPs, training, and quality assurance
Partner with HR on hiring, onboarding, and performance management
Partner with our Systems Director to improve technology, automation, and workflows
Lead agency-wide operational initiatives
Develop solutions to operational issues before they reach executive leadership
Help establish the systems, structure, and accountability needed for continued growth