Director of Aftermarket Parts and Distribution

SDLG NORTH AMERICA CORP.•Houston, TX

6d•Hybrid

About The Position

SDLG is a global manufacturer of construction equipment, delivering reliable wheel loaders, excavators, and heavy equipment solutions worldwide. As SDLG North America continues expanding its dealer network and aftermarket support infrastructure, we are seeking a hands-on leader to help build and manage our North American aftermarket parts operations, logistics systems, warehouse processes, and dealer support functions. This is a high-impact leadership role focused on developing scalable aftermarket operations that improve dealer satisfaction, parts availability, inventory accuracy, customer uptime, and operational efficiency across North America. The ideal candidate will be energized by the opportunity to establish operational excellence from the ground up while helping shape the future of SDLG’s North American aftermarket business. The Director of Aftermarket Parts & Distribution is responsible for overseeing all North American parts warehouse operations, inventory control, dealer parts support, logistics coordination, supply chain development, and aftermarket operational processes for SDLG North America. This role combines strategic leadership with hands-on operational execution and requires strong experience in OEM parts operations, warehouse management, dealer support, inventory systems, logistics coordination, and aftermarket operational leadership. The ideal candidate will help build the operational foundation necessary to support SDLG’s growing North American dealer network while improving dealer support, parts availability, operational accountability, and customer satisfaction. You will work closely with dealers, logistics providers, warehouse personnel, suppliers, and SDLG’s global support teams to ensure efficient parts distribution, accurate inventory management, and industry-leading aftermarket support. This is a hands-on leadership role suited for someone who is comfortable building scalable processes from scratch, working directly in warehouse operations when needed, and partnering closely with dealers, suppliers, and internal teams to drive measurable improvements in aftermarket performance. The ideal candidate thrives in fast-paced growth environments and is capable of building scalable operational systems, developing structure, and driving accountability across aftermarket operations.

Requirements

5+ years of experience in heavy equipment, automotive, industrial, or OEM parts operations
Strong experience in warehouse management, inventory control, logistics coordination, and aftermarket operations
Experience supporting dealer networks and aftermarket operational growth
Working knowledge of SAP or equivalent ERP systems
Strong understanding of freight operations, shipping documentation, inventory planning, and distribution systems
Excellent organizational, communication, leadership, and problem-solving skills
Ability to work in both leadership and hands-on operational environments
Forklift operation experience and willingness to support warehouse activities when needed
Willingness to travel approximately 50% of the time
Ability to work in a warehouse environment
Ability to lift up to 50 lbs when needed
Forklift operation and warehouse equipment usage
Ability to stand and walk throughout warehouse operations daily

Nice To Haves

OEM heavy equipment experience strongly preferred
Experience building or improving aftermarket operational processes
Knowledge of CRM systems and dealer support workflows
Experience with KPI development, inventory reporting, and operational analytics
Familiarity with construction equipment parts distribution and dealer support structures
Track record of leading start-up or growth-stage operations

Responsibilities

Lead all North American parts operations, dealer parts support activities, and warehouse functions
Support SDLG dealers with parts availability, order management, freight coordination, and escalation resolution
Partner with dealers to improve parts stocking strategies, fill rates, and aftermarket profitability
Support critical machine-down situations by coordinating expedited parts sourcing, logistics, and dealer communication
Develop and maintain strong dealer relationships focused on improving aftermarket support and customer satisfaction
Assist in establishing aftermarket operational standards across the dealer network
Monitor dealer backorders, critical machine-down situations, and parts fulfillment performance
Oversee all warehouse operations including receiving, storage, picking, packing, shipping, and inventory organization
Maintain accurate inventory control through cycle counts, audits, and system reconciliation
Establish warehouse processes and operational standards focused on efficiency, accuracy, and safety
Manage container receiving, pallet organization, warehouse layout, and inventory optimization
Support annual physical inventory processes and inventory reporting
Coordinate domestic and international freight operations including LTL, parcel, container shipments, and dealer deliveries
Work directly with freight providers, customs brokers, and internal teams to resolve shipping delays and logistics issues
Monitor transportation costs, freight claims, and delivery timelines
Assist in improving logistics visibility, shipment tracking, and dealer communication processes
Develop and maintain North American supplier relationships focused on improving lead times, emergency sourcing, operational support, and aftermarket responsiveness
Assist in forecasting inventory demand based on machine population, dealer growth, seasonality, and market trends
Work with global supply chain teams to improve inventory planning and reduce backorders
Travel to dealer locations, warehouses, and logistics facilities to assess operations and build relationships
Utilize SAP, CRM, and inventory systems to manage parts transactions, inventory movement, and dealer order processing
Help develop scalable aftermarket operational processes and reporting systems
Support CRM development initiatives related to parts ordering, dealer communication, inventory visibility, and logistics tracking
Identify operational inefficiencies and implement process improvements to support company growth
Work closely with service, warranty, sales, and executive leadership teams to support overall aftermarket operations
Develop and manage KPIs related to fill rates, inventory accuracy, freight performance, dealer response times, and backorder reduction
Monitor operational metrics and implement corrective actions to improve aftermarket performance
Assist in developing reporting metrics and operational performance standards
Support future hiring, training, and development of aftermarket personnel as the company grows
Serve as a key operational leader in building SDLG North America’s aftermarket infrastructure