Director of Advising, Undergraduate Education, Moody College of Communication

University of Texas at Austin

7d•$85,000•Onsite

About The Position

The Director of Advising provides supervision, leadership, and support to the Undergraduate Education team and support and services to Moody College undergraduate students. Working under the direction of the Assistant Dean and in collaboration with Undergraduate Education leadership, the Director leads the academic advising area, oversees student-success programs and advising operations, establishes priorities for the student advising experience, and advises undergraduate students. The role also represents advising in college and university collaborations, supports staff development and hiring, and serves as an engaged member of the Undergraduate Education staff. Occasional evening and weekend work is required for Moody College signature events.

Requirements

Bachelor’s degree and 10 years of academic advising experience, or a master’s degree and 5 years of academic advising experience.
Ability to communicate effectively across different levels of the organization.
Excellent interpersonal, communication, and management skills.
Strong organizational and problem-solving skills.
Strong presentation skills.
Proven history of providing excellent academic advising.
Experience working with higher education student-success programs.
Supervisory experience.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

More than the required experience in academic advising.
Specific knowledge of Moody College undergraduate policies and procedures.
Experience working with Moody College and/or University of Texas at Austin undergraduates.
Experience working closely with faculty and administrative departments.
Extensive experience supervising a large staff.
Experience working with student families and prospective students.

Responsibilities

Lead and supervise the Academic Advising area and directly supervise Team Leads.
Coordinate with Team Leads to ensure advisors provide excellent service and comply with Moody College and University policies.
Consult with advisors on advising practices and policy interpretation, and with Team Leads on performance-assessment goals.
Work with Team Leads on staff disciplinary matters, grievances, corrective action plans, and professional-development requests.
Oversee student-success programs, policies, and procedures, including Moody College Success Scholars, Moody Mentors, Moody Academic Communities, Comm Back on Track, Interactive Degree Audits, Seat Management, Orientation, Moody Minors Advising, Internal Transfer Advising, COM 214 Instruction, VA Certification, and NCAA Certification.
Maintain advisor caseload lists, promote staff development, foster excellent customer service, coordinate hiring efforts, and support employee training.
Work with Undergraduate Education leadership to establish priorities and provide direction for the advising experience of Moody undergraduates.
Identify and implement improved support for successful and struggling students, collaborating with other areas of Undergraduate Education and other colleges.
Meet with students seeking appeals and students in crisis as needed, assist advisors with de-escalating difficult situations, and consult on retroactive withdrawal and course withdrawal matters.
Ensure college and university policies and procedures are followed.
Assist the Director of Operations and Administration with implementing new advising systems.
Coordinate informational emails for Moody undergraduates and lead the weekly Advising and Student Support meeting.
Advise undergraduate students and consult with the Assistant Dean on appeals and petitions.
Represent advising perspectives in collaborations with the Eastin Center for Career Readiness, UTLA and UTNY, CARE Program, catalog and course inventory representatives, and Moody department Chairs and Directors, as directed by Undergraduate Education leadership.
Work with the COM 301E coordinator on course content, class management, and deliverables, including course presentation, teaching, or facilitation.
Support the Assistant Dean for Advising and Student Support and collaborate across Undergraduate Education to identify improvements and lead implementation.
Maintain active membership in the campus Academic Counselors Association.
Perform occasional presentation and teaching duties and attend occasional evening and weekend signature events, including Honors Day, Family Weekend, CommUnity and Gone To Texas, graduation and commencement events, and Welcome to Texas.
Perform other duties as assigned.