Director of Advising, Undergraduate Education, Moody College of Communication

The University of Texas at Austin•Austin, UT

5d•Onsite

About The Position

The Director of Advising provides supervision, leadership, and support to the Undergraduate Education team and support and services to Moody College undergraduate students. The Director leads the Academic Advising area under the direction of the Assistant Dean and oversees advising operations, student success programs, policies, and procedures. The role establishes priorities for the advising experience, supports students and advisors, promotes staff development and customer service, and collaborates with college and university partners. The position may also involve occasional presentation and teaching duties, evening and weekend work at Moody College signature events, and other duties as assigned. The position is based at the UT Main Campus, has 40 scheduled hours per week, and is expected to continue. The salary is $85,000 or more, depending on qualifications. Work may occur around standard office conditions and involves repetitive keyboard use at a workstation.

Requirements

Bachelor’s degree and 10 years of academic advising experience, or a master’s degree and 5 years of academic advising experience.
Ability to communicate effectively across different levels of the organization.
Excellent interpersonal, communication, and management skills.
Strong organizational and problem-solving skills.
Strong presentation skills.
Proven history of providing excellent academic advising.
Experience working with higher education student success programs.
Supervisory experience.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

More than the required experience in academic advising.
Specific knowledge of Moody College undergraduate policies and procedures.
Experience working with Moody College and/or University of Texas at Austin undergraduates.
Experience working closely with faculty and administrative departments.
Extensive experience supervising a large staff.
Experience working with student families and prospective students.

Responsibilities

Lead and supervise the Academic Advising area under the direction of the Assistant Dean, including direct supervision of Team Leads.
Coordinate with Team Leads to ensure advisors provide excellent service and comply with Moody College and University policies.
Consult with advisors on advising best practices and policy interpretation; work with Team Leads to assess advisor performance, address disciplinary issues and grievances, and develop corrective action plans.
Review and approve staff professional development requests and actively promote staff development.
Oversee student success programs, policies, and procedures, including Moody College Success Scholars, Moody Mentors, Moody Academic Communities, Comm Back on Track, Interactive Degree Audits, Seat Management, Orientation, Moody Minors Advising, Internal Transfer Advising, COM 214 Instruction, VA Certification, and NCAA Certification.
Maintain caseload lists for advisors and cultivate a culture of excellent customer service for students, faculty, and staff.
Coordinate and consult on hiring efforts and support employee training.
Work with Undergraduate Education Leadership to establish priorities and provide direction for the advising experience of Moody undergraduate students.
Identify and implement improved ways to support successful and struggling students, including collaboration with other Undergraduate Education areas and colleges.
As needed, meet with students seeking appeals and students in crisis, and assist advisors with de-escalating difficult situations.
Consult with advisors on retroactive withdrawals and course withdrawals, and ensure college and university policies and procedures are followed.
Assist the Director of Operations and Administration with implementing new advising systems.
Coordinate informational emails for Moody undergraduates and lead the weekly Advising and Student Support meeting.
Advise undergraduate students and consult with the Assistant Dean on appeals and petitions.
At the direction of Undergraduate Education Leadership, represent advising perspectives in collaborations with the Eastin Center for Career Readiness, UTLA and UTNY, the CARE Program, catalog and course inventory representatives, and Moody department Chairs and Directors.
Work closely with the COM 301E coordinator on course content, class management, and deliverables, including course presentation, teaching, or facilitation.
Support the Assistant Dean for Advising and Student Support and collaborate across Undergraduate Education to identify improvements and provide leadership in implementing them.
Maintain active membership in the campus Academic Counselors Association (ACA).
Perform occasional presentation and teaching duties and occasional evening and weekend work at Moody College signature events, including Honors Day, Family Weekend, CommUnity and Gone To Texas, graduation and commencement events, and Welcome to Texas.
Perform other duties as assigned.