Director of Advising and Student Success

Robeson Community College • Lumberton, NC

2d

About The Position

The Director of Advising and Student Success provides leadership, supervision, and strategic direction for academic advising, student retention, and academic support initiatives at Robeson Community College. Reporting to the Vice President of Student Services, the Director leads a comprehensive, student-centered advising and success model designed to support students from initial enrollment through completion. The Director supervises Academic Advisors, the Retention Specialist, and part-time Tutors and is responsible for strengthening advising practices, coordinating proactive student interventions, monitoring student progress, supporting students experiencing academic difficulty, and implementing strategies that improve persistence, retention, completion, and overall student success.

Requirements

• Master's degree from a regionally accredited institution in higher education, student affairs, counseling, education, educational leadership, or a related field.
• Three years of progressively responsible experience in academic advising, student success, retention, student affairs, higher education, or a related area.
• Demonstrated experience working directly with college students.
• Demonstrated leadership, supervisory, or program-management experience.
• Demonstrated experience using student data, technology, or student information systems to support student success.

Nice To Haves

• Five or more years of progressively responsible experience in academic advising, student success, retention, or student affairs.
• Experience supervising professional and support staff.
• Experience working in a community college environment.
• Experience developing or managing an advisor caseload model.
• Experience with early-alert, retention, academic standing, or student-intervention programs.
• Experience developing student-success initiatives and evaluating program effectiveness.
• Experience with Ellucian Colleague/Datatel or comparable student information systems.
• Knowledge of North Carolina Community College System programs, policies, and practices.

Responsibilities

• Provide leadership and day-to-day oversight for academic advising, student success, retention, and tutoring services.
• Supervise, train, evaluate, and support Academic Advisors, the Retention Specialist, and part-time Tutors.
• Develop and maintain a comprehensive academic advising model that provides students with consistent, accurate, and proactive support from enrollment through completion.
• Establish and monitor advisor caseloads to promote equitable distribution, meaningful student relationships, proactive outreach, and accountability.
• Develop standards for advisor communication, including welcome contacts, registration outreach, academic progress follow-up, and proactive advising interventions.
• Coordinate early-alert and intervention processes to identify and support students experiencing academic, attendance, engagement, or other barriers to success.
• Lead retention and persistence initiatives, including outreach to academically at-risk students, students who have stopped attending, and students who have not registered for subsequent terms.
• Coordinate support for students on academic warning, probation, suspension, or other academic standing classifications in collaboration with appropriate College departments.
• Develop and implement student success plans, contracts, interventions, referrals, and follow-up strategies for students requiring additional academic support.
• Provide oversight and coordination of tutoring services to ensure access to appropriate academic assistance.
• Use enrollment, retention, persistence, course success, academic standing, and completion data to identify trends and develop targeted student-success strategies.
• Establish measurable goals and key performance indicators for advising, retention, and academic support services.
• Collaborate with Admissions, Financial Aid, Registrar, Counseling/Career/Behavioral Services, Accessibility Services, faculty, academic leadership, and other College departments to provide coordinated student support.
• Support effective transitions from Admissions to academic advising and ensure new students are connected with assigned advisors in a timely manner.
• Develop procedures, workflows, communication standards, training materials, and resources that promote consistent advising and student-success practices.
• Ensure students receive accurate information regarding academic programs, degree requirements, registration, academic policies, graduation requirements, transfer opportunities, and College resources.
• Promote effective use of student information systems, early-alert systems, communication platforms, and other technology to strengthen advising and engagement.
• Coordinate professional development and ongoing training for advising and student-success staff.
• Identify barriers affecting enrollment, persistence, and completion and recommend process improvements.
• Assist with orientation, registration, recruitment, graduation, student-success events, and other College initiatives as appropriate.
• Maintain compliance with FERPA, College policies and procedures, and applicable requirements.
• Prepare reports and updates regarding advising activity, retention efforts, student outcomes, and departmental performance.
• Manage departmental resources and budgets as assigned; serve on College committees and participate in professional development.
• Perform other duties consistent with the position as assigned by the Vice President of Student Services.

What This Job Offers

• Job Type: Full-time
• Career Level: Director