About The Position
The Division of Advancement and Alumni Engagement (AAE) at Emory University utilizes resources, technology, and business practices for constituent engagement, donor research, solicitation, and stewardship across Emory University and Health Systems. Their mission is to foster meaningful, lasting relationships that enhance engagement and giving to support Emory’s mission of serving humanity. This role specifically leads the Client Experience team within the Technology and Innovation (T&I) unit, which serves as the technological backbone for AAE. The Client Experience team acts as a crucial link between business requirements and operational solutions, collaborating with other AAE departments and heavy technology users to ensure seamless, intuitive, and supportive experiences. The Director will be a dedicated advocate for AAE teams, understanding their needs and translating them into valuable technological solutions. This position reports to the Assistant Vice President, Technology and Innovation.
Requirements
- A bachelor's degree
- Five years of experience in administration, fundraising, alumni engagement, fundraising campaigns, or related experience.
- Extensive experience providing operational support to multiple large-scale fundraising/engagement programs.
- Skilled at building and maintaining strong relationships.
- Advanced knowledge strategically utilizing Advancement technology.
- Comfortable working in an evolving environment.
- Extensive experience managing projects, budgets, and financial reports.
- Experience working with various technologies including advanced knowledge and experience with Microsoft Office Suite, mass email applications, database and project management software, and CRM systems.
- Skills with Microsoft Excel, PowerPoint and Word.
- Proficiency in fundraising reporting and counting.
- Strong database technology and project management skills.
- Strong interpersonal and problem-solving skills with attention to detail.
- Ability to work with ambiguity, and navigate a complex work environment.
- Strong organizational, written, and verbal communication skills.
- Ability to manage multiple projects simultaneously.
- Experience leading teams, working independently as well as collaboratively to achieve goals.
- Commitment to delivering exceptional customer service.
- Prior experience in administrative management, advancement, fundraising, campaign, alumni engagement, non-profit, or a university setting.
- Flexibility to accommodate changing priorities and deadlines.
Nice To Haves
- Project Management Certification.
Responsibilities
- Directs special projects for a department, school, unit, or program in Advancement and Alumni Engagement.
- Manages and helps develop the strategic planning processes and oversees progress toward achieving project goals for a specific unit.
- Develops and administers project budgets.
- Participates in the identification of funding sources, initiatives and strategies.
- Prepares communication documents for articles, reports, and/or presentations.
- Develops short and long term project goals and objectives.
- Represents and promotes projects at speaking engagements and with various constituencies.
- Conducts research, analyzes data and identifies and summarizes trends.
- Develops and prepares reports.
- Serves as a liaison with other university departments.
- May supervise staff.
- Performs related responsibilities as required.
- Manage high priority, division wide projects in support of AAE strategic goals.
- Lead, mentor, and develop team while providing direction and oversight on team priorities, workload, and professional growth.
- Oversee the team's work as product owner partners for tools and technology utilized across AAE including gathering functional requirements, facilitating technology governance, and representing users in the T&I Agile delivery processes.
- Represent the department or serve as primary contact working with other departments across the division/University.
Benefits
- Emory University offers comprehensive benefits, including health insurance, retirement plans, and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Director
