Director of Admissions (RN)- Hospice

VITAS Healthcare•Newark, DE

14d

About The Position

The Director of Admissions is a program senior leadership role responsible for the Admissions Department’s leadership, strategy, customers, analysis and knowledge management, workforce, operations, and results. The role serves as an Admissions standards, policies, procedures, and industry subject-matter expert and resource, and reports to and is managed by the Program’s GM. The Director develops admissions staff leadership skills through training, coaching, mentoring, and modeling; collaborates with National, Division, Region, and Program leadership to improve performance, quality, and growth; and leads the rollout and sustainability of organizational initiatives. The role also promotes a positive culture of growth and development, maintains an actionable strategic plan, supports cross-departmental alignment, and builds a customer-service-oriented department. The position oversees admissions process improvement, performance indicators, workforce training, staffing, recruitment, and retention. It also manages operational compliance, audits, meetings, budgets, expenses, and performance, while supporting collaborative achievement of program, regional, divisional, and national goals.

Requirements

5+ years of nursing experience preferred.
3+ years in a leadership or management role preferred.
Hospice admissions experience preferred.
Ability to work on multiple assignments simultaneously.
Knowledge of industry policies and practices.
Ability to motivate and develop others.
Ability to communicate tactfully, verbally and in writing, with program leadership, patients, families, managers, coworkers, and vendors to resolve problems and negotiate resolutions.
Technology proficiency and ability to adapt to new products and learn new technologies, including Excel, MS Teams, OneNote, SharePoint, and PowerBI.
Experience developing strategies and solutions to improve Admissions performance.
Ability to assimilate and analyze large amounts of data and information to identify business, quality, and training needs.
Bachelor’s degree in nursing or business from an accredited college or university, or international equivalent, preferred.
Nurse preferred to be licensed in the state of the programs they cover.
Current RN license preferred.

Nice To Haves

5+ years of nursing experience.
3+ years in a leadership or management role.
Hospice admissions experience.
Bachelor’s degree in nursing or business from an accredited college or university, or international equivalent.
Nursing license in the state of the programs covered.
Current RN license.

Responsibilities

Develop nurses, liaisons, program schedulers, and other admissions staff through training, coaching, mentoring, and modeling.
Collaborate with National, Division, Region, and Program leadership to improve program performance, quality, and growth.
Lead successful rollout and sustainability of national, divisional, and regional initiatives within the program.
Lead by example through field coaching, account development, and community activities; foster a positive culture of growth and development.
Ensure the Admissions Department has an active, actionable strategic plan documented in the system.
Ensure the Admissions Department collaborates with other program departments to develop aligned strategies.
Develop a customer-service-oriented Admissions Department by identifying and responding to customer needs.
Review program-related customer complaints and provide guidance.
Support quality improvement initiatives based on internal and external survey results and time in field.
Manage admissions-focused process-improvement projects and performance indicators, including length of intake/same-day admission, speed to referral/appointment, training completion/competency, program scheduler performance/quality, and operating budget targets.
Oversee workforce standards and performance for training, staffing, recruitment, and retention.
Manage field coaching, required and ad hoc training completion, training-needs analysis, ongoing professional development, and group presentations.
Oversee demand-based scheduling, productivity, account development during working hours, and schedule creation.
Monitor recruitment initiatives, evaluate FTE needs, and ensure timely job posting and hiring.
Develop, implement, and monitor retention initiatives; support staff, provide regular feedback through field coaching, and implement company retention activities.
Ensure compliance with required Admissions Manager duties and training materials.
Conduct daily, weekly, monthly, quarterly, and annual audits.
Attend monthly program, region, division, and national meetings.
Manage budget, operating expenses, and performance.
Support collaborative achievement of program, region, division, and national Admissions goals, KPIs, and metrics.