Director of Accounts Receivable & Credit
About The Position
A growing international logistics and supply chain company is seeking a Director of Accounts Receivable, Credit & Cash Operations to lead receivables, collections, customer account management, cash flow oversight, and credit operations. This is not a traditional Controller role focused on financial statements and month-end close. It is a highly operational position centered around managing cash flow, improving collections, strengthening customer relationships, and ensuring the business has clear visibility into its receivables and cash position. The right candidate will oversee a team of AR professionals while serving as a key decision-maker on customer accounts, payment terms, collections strategy, credits, and account-related issues. Success in this role requires strong judgment, analytical ability, and the ability to balance customer relationships, sales priorities, and the financial interests of the company.
Requirements
- Experience leading accounts receivable, credit, collections, cash management, customer accounts, or related operational functions
- Proven ability to manage difficult customer conversations and negotiate positive outcomes
- Strong understanding of cash flow management and forecasting
- Ability to analyze large amounts of data and turn information into action
- Strong business judgment and decision-making ability
- Experience leading teams and creating accountability
- Excellent communication, relationship-building, and negotiation skills
- Strong Excel, reporting, and analytical skills
Responsibilities
- Lead the accounts receivable, collections, credit, and cash management functions
- Manage and support a team of AR representatives, bookkeeping staff, and administrative personnel
- Oversee aging reports, collections performance, customer balances, credits, refunds, write-offs, and payment trends
- Build and maintain strong relationships with key customer accounts
- Handle escalated customer conversations involving payment disputes, outstanding balances, credits, refunds, and account concerns
- Evaluate credit requests, payment terms, settlements, and collection strategies
- Forecast collections and maintain visibility into expected cash flow
- Monitor upcoming cash obligations and help ensure adequate liquidity across the business
- Analyze receivables data and collection trends to identify risks, opportunities, and priorities
- Build operational reports that provide leadership with clear visibility into AR performance and cash position
- Partner closely with sales leadership to balance customer satisfaction with financial discipline
- Create accountability, reporting, and structure across the department
- Identify process improvements that strengthen cash flow and reduce receivable exposure
- Work closely with ownership on customer account strategy, risk management, and operational priorities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
