Director of Account Management - NA

IONIX•Remote, TX

About The Position

The Director of Account Management owns and grows IONIX’s strategic enterprise relationships in North America. This senior, quota-carrying role serves as the executive-level commercial owner for a portfolio of high-value accounts, leading complex renewals and expansions and negotiating with senior customer stakeholders. The role has direct impact on North American Net Dollar Retention (NDR). The Director partners with Customer Success, Solutions Engineering, and company leadership to translate customer value into long-term, multi-year growth. The role also contributes to how IONIX develops its account management approach as the company scales in the US. IONIX provides External Exposure Management to help enterprises identify internet-facing assets, validate exploitable risks, and manage external attack-surface cyber risk.

Requirements

At least 8 years of enterprise account management, strategic account, or customer growth experience in B2B SaaS, with a consistent record of exceeding renewal and expansion quotas.
Cybersecurity experience is mandatory, through selling, managing, or supporting security solutions.
Proven success negotiating and closing complex, high-value, six- and seven-figure, multi-year deals directly with C-level executives.
Experience managing Fortune 1,000 or large enterprise accounts in North America, including navigating enterprise procurement, legal, and security review processes.
Strong executive presence and excellent communication, presentation, and storytelling skills.
Strong commercial acumen, including comfort with pricing, deal structuring, and building business cases.
Highly organized and data-driven, with strong forecasting discipline and Salesforce proficiency.
Ownership, resilience, and comfort building in a scaling environment.
Ability to travel to customer sites and events as needed, approximately 20%.

Nice To Haves

Experience with exposure management, ASM, CTEM, vulnerability management, or application security.
Experience selling into financial services, healthcare, or other regulated industries.

Responsibilities

Build trusted, executive-level relationships with CISOs, CIOs, and other C-suite and VP stakeholders across the account portfolio.
Lead complex commercial negotiations, including multi-year renewals, pricing and packaging, and enterprise agreements, working through procurement, legal, and finance.
Position IONIX as a strategic partner in customers’ security programs, aligned with business risk, regulatory, and board-level priorities.
Own renewals and expansions for a portfolio of strategic North American enterprise accounts, with accountability for retention and growth targets.
Identify and close upsell and cross-sell opportunities, including additional business units, subsidiaries, and IONIX products.
Develop and execute account plans to grow wallet share and expand customer footprint through multi-threading across security, IT, risk, and procurement.
Lead account mapping and opportunity planning, using structured qualification such as MEDDPICC to drive predictable outcomes.
Run executive business reviews (EBRs/QBRs) that quantify value delivered and influence customers’ strategic roadmaps.
Partner with Customer Success on adoption, value realization, and proactive risk mitigation.
Maintain expertise in the IONIX platform, competitive landscape, and US cybersecurity trends and regulations, including SEC cyber disclosure rules, NIST CSF, and CTEM.
Deliver accurate, disciplined Salesforce forecasting for renewals and expansions.
Identify churn and contraction risks early and lead cross-functional save plans.
Represent the North American customer perspective to Product, Support, and Marketing.
Contribute to account management playbooks, pricing strategy, and best practices as the team grows.
Travel to customer sites and events as needed, approximately 20%.