Director of Account Management

SimPL Freight Solutions•Raleigh, NC

About The Position

SimPL Freight Solutions is seeking a Director of Account Management to lead and develop its Account Management team while strengthening customer retention, account health, and portfolio growth. The role connects customers with Account Management, Operations, Procurement, Accounting, Sales, and company leadership. The Director will establish consistent account-management practices, ensure customer and operational concerns are addressed proactively, and help the team translate performance data into action. The position is suited to an experienced people leader with managed transportation expertise who can build credibility with customers and internal teams while balancing service, relationships, profitability, and growth. The Director will oversee customer communications and business reviews, account performance and financial health, retention-risk response, service-improvement efforts, and the hiring and development of Account Management team members. SimPL Freight Solutions provides transportation coordination and management for companies moving significant freight volumes, including manufacturers and high-volume distributors in industries such as automotive, building materials, food, and packaging. Applicants must be authorized to work for any U.S. employer; employment visa sponsorship is not available. SimPL is an equal opportunity employer committed to an inclusive and diverse workforce.

Requirements

At least 7 years of experience in managed transportation, third-party logistics, freight brokerage, or transportation management.
At least 5 years of customer-facing account management or strategic account experience.
At least 3 years of direct people-management experience.
Demonstrated success managing large, complex, or strategic customer relationships.
Experience managing customer KPIs, service-level agreements, business reviews, escalations, and performance-improvement initiatives.
Experience evaluating account profitability, receivables, pricing, margin, or cost-to-serve.
Strong leadership skills, including the ability to coach others, establish expectations, and hold a team accountable.
Excellent communication and relationship-building skills, including the ability to work effectively with customers and executive leadership.
Ability to interpret operational and financial data and translate it into clear action plans.
Strong organization, judgment, and a proactive approach to working in a fast-paced environment.
Must be authorized to work for any employer in the U.S.; the employer cannot sponsor or take over sponsorship of employment visas.

Nice To Haves

Familiarity with transportation management, customer relationship management, and reporting platforms, particularly Salesforce or Revenova.

Responsibilities

Lead, coach, and develop Account Managers, setting clear expectations, priorities, and performance standards.
Create consistent processes for customer communication, account documentation, KPI reporting, business reviews, and follow-through.
Build relationships with multiple contacts across each customer organization rather than relying on a single point of contact.
Establish customer communication cadence and participate in strategic meetings, escalations, and business reviews as needed.
Partner with Operations weekly to review account performance, customer KPIs, service trends, and outstanding issues.
Ensure service failures and recurring challenges have identified causes, owners, corrective actions, and deadlines.
Monitor account health and financial performance, including profitability, cost-to-serve, receivables, contract requirements, and renewal risks.
Identify customer-retention risks early and ensure appropriate action plans are developed and completed.
Identify opportunities to expand SimPL's services and deliver additional value to existing customers.
Provide leadership with clear reporting on account performance, relationship strength, profitability, escalations, and risk.
Support hiring, onboarding, training, and continued development of Account Management team members.