Director of Accessibility Resources

Bucknell University • East Buffalo Township, PA

35d • Onsite

About The Position

The Director of Accessibility Resources provides leadership and operational oversight for the design, development, and implementation and delivery of accessibility and disability-related services, programs, and training for Bucknell students, faculty, and staff. This is a mission-critical role that ensures students of all abilities have the resources, access and advocacy needed to thrive academically and personally. The Director will oversee all aspects of the accommodation process, from intake through appeals, ensuring a fair and efficient process. The Director will coordinate and maintain a caseload, as it relates to documentation review, determination of reasonable accommodation in alignment with best practice and legal requirements. The Director will develop collaborative and effective relationships with faculty and campus colleagues to coordinate effective delivery of approved accommodations and student support; lead data collection; monitor all federal and state disability law in collaboration with campus partners and review and update policy and practice to maintain compliance and support student access. The Director will serve as a liaison, advocate and resource for students.

Requirements

• Master's degree in Higher Education Administration or related field.
• Four (4) or more years of experience.
• Ability to work in an office setting, with or without accommodations, to include: sitting, standing, moving about the office and campus.

Nice To Haves

• Doctoral degree in Higher Education Administration or related field.
• Six (6) or more years of experience.
• Experience designing, implementing, administering and assessing programs for students and people with disabilities.
• Experience providing advocacy and support to students.
• Experience supervising, leading and managing staff.
• Experience in customer service.
• Experience with Accommodate Symplicity or similar CMS.

Responsibilities

• Provides support, leadership and management for the Office of Accessibility Resources including the Testing Center & Executive Functioning(EF) Program. Responsible for personnel management, budgeting, operation, technology, and ensuring institutional compliance and student success.
• Oversees the student accommodation process, and maintains a case load, utilizing a case management system, including requests, documentation, deadlines and outcomes. Partners with Dining and Housing Services to coordinate and implement student accommodations. Establishes and maintains escalation protocols to ensure the timely resolution of urgent and high priority requests. Manages and responds to complaints and accommodation appeals as appropriate.
• Collects and manages data on the provision of services by developing dashboards, clear performance metrics, assesses program goals and outcomes to identify trends and drive continuous improvement. Coordinate the acquisition and installation of hardware and software to best support accommodations.
• Designs, develops, and implements ADA/504 programs and training for faculty and staff; lead comprehensive professional development initiatives for office and divisional staff, focusing on emerging disability trends, the provision of reasonable accommodations, and adaptive technology: Partners with the Teaching and Learning Center to embed inclusive pedagogy in faculty development programs.
• Develops, reviews and revises written policy, guidelines, and procedures for determining reasonable accommodations. Maintains knowledge of current laws, mandates, and trends in accessibility/disability services in higher education; ensures all digital platforms meet WCAG 2.1 standards and conducts annual accessibility audits.
• Develops and implements a communication plan to raise visibility of, and services provided by the Office of Accessibility Resources; hosts annual Disability Awareness Week in collaboration with students, student organizations; represents the office at campus events and participates on campus committees, engages in collaborative programming with other members of Student Affairs and/or University community. Conducts periodic surveys and focus groups to capture feedback on accessibility services. Develops key partnerships with campus partners; and collaborates with facilities to conduct a physical-accessibility audit.

Benefits

• Flexible scheduling options determined by role
• Medical, prescription drug, vision, dental, life, and long-term disability insurance options
• An outstanding 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions)
• Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!)
• Full-time and part-time members of the faculty and staff are eligible for tuition remission for themselves. Additionally, full-time members of the faculty and staff are eligible for tuition remission for their spouse/spousal equivalent and are eligible for various tuition programs for their children.
• Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods.
• A comprehensive employee wellness program including program incentives
• A myriad of other benefits, including parental leave, an employee assistance program, fitness center membership, and the power of your Bucknell ID card

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees