Director of Access Strategy & Operations Support

UVA Health•Charlottesville, VA

4d•$87,783 - $175,565•Hybrid

About The Position

UVA Health is seeking a strategic, data-driven leader to serve as Director of Access Strategy & Operations Support—a newly created, high-visibility role designed to transform patients' access care across our health system. In this role, you will drive system-wide access initiatives, lead a high-performing team, and partner with clinical, operational, and IT leaders to modernize workflows, enhance digital patient experiences, and improve operational performance at scale.

Requirements

Master’s degree required; a combination of relevant experience and education may be considered in lieu of degree requirement.
7+ years of relevant experience, to include 4+ years of formal management experience.

Responsibilities

Lead Strategy & Enterprise Projects: Oversee and manage a portfolio of complex, access-focused initiatives aligned with enterprise goals and PMO standards. Coordinate cross-functional stakeholders, track milestones, and proactively resolve barriers to execution. Deliver high-impact initiatives including: Digital patient self-scheduling (Epic integration), Referral management transformation, E-consults and access innovation programs.
Drive Data & Performance Excellence: Lead the Access analytics function, ensuring accurate dashboards, KPIs, and executive reporting. Monitor operational performance and identify trends to drive continuous improvement. Translate data insights into actionable strategies that enhance patient access.
Oversee Operations & Support Services: Direct the CAMR medical records operation, ensuring timely and accurate retrieval of ambulatory patient records. Lead logistics and administrative functions supporting day-to-day Access operations. Standardize workflows and optimize systems for efficiency and scalability.
Lead & Develop Teams: Managing and developing a growing team. Foster a collaborative, accountable, and high-performing culture.
Strengthen Organizational Alignment: Partner with clinical, operational, and IT leaders to advance strategic initiatives. Ensure alignment with enterprise priorities and enhance both patient and staff experience. Provide executive-level updates and visibility across senior leadership.
Financial & Resource Stewardship: Support budget development and monitor expenses. Ensure responsible allocation of resources across programs and support functions.