Director of Academic Success & Career Center | Office of the Provost (Pullman, WA)

Washington State University•Pullman, WA

11d

About The Position

Washington State University's Office of the Provost seeks a Director of the Academic Success and Career Center (ASCC) to provide strategic leadership, direction, and administrative oversight for university-wide student success, academic advising, career development, and retention initiatives. The Director manages ASCC operations, personnel, budgets, programs, services, and resources, ensuring alignment with institutional priorities and Division of Academic Engagement and Student Achievement (DAESA) goals. The Director leads the development, implementation, assessment, and continuous improvement of student success programs and services; supervises professional and student staff; oversees fiscal planning and resource allocation; and fosters collaborative partnerships across the university and with external stakeholders. The role promotes data-informed decision making, inclusive and equitable student support, professional development for advising and student success professionals, and innovative approaches to student engagement, persistence, career readiness, and overall student success. The Director serves as ASCC's primary representative on university, divisional, and professional committees and is accountable for departmental outcomes and advancing the university's mission. The position is full-time, permanent, and 12-month. It is overtime eligible. Work is based in Pullman, Washington, and includes some evening and weekend hours. The monthly salary range is $4,942 to $7,567, commensurate with experience and qualifications.

Requirements

A bachelor's degree in a relevant field and six years of progressively responsible relevant experience, including at least three years of managerial experience; relevant education and experience may be substituted year-for-year for the educational requirement, and a related master's degree may substitute for up to one year of required experience.
Experience supervising professional and paraprofessional staff.
Experience in advising, career development, or counseling.
Excellent verbal and written communication skills.
Strong interpersonal skills and ability to collaborate in a team environment.
Experience with public speaking and presentations.
Ability to exercise professional judgment and leadership and to work independently.
Excellent organizational skills and ability to solve problems in a dynamic work environment.
Demonstrated experience with Microsoft Office, including Access, Excel, Outlook, PowerPoint, and Word.
Willingness and ability to work some evening and weekend hours.

Nice To Haves

A master's degree in Counseling, Higher Education, Student Personnel, or a related field.
Experience assisting students with job searches and applications to graduate and professional school.
Experience designing course curriculum and teaching.
Skill in establishing effective working relationships with staff at all levels, faculty, employers, and alumni.
Experience and ability to work with and serve individuals from diverse populations and organizations.
Experience in a higher education setting.

Responsibilities

Provide strategic leadership, direction, and administrative oversight for university-wide student success, academic advising, career development, and retention initiatives.
Manage ASCC operations, personnel, budgets, programs, services, and resources in alignment with institutional priorities and DAESA goals.
Lead the development, implementation, assessment, and continuous improvement of student success programs and services.
Supervise professional and student staff.
Oversee fiscal planning, ASCC budgets, and resource allocation.
Foster collaborative partnerships across the university and with external stakeholders.
Promote data-informed decision making and inclusive, equitable student support practices.
Promote professional development for advising and student success professionals.
Develop and advance strategies that enhance student engagement, persistence, career readiness, and overall student success.
Represent ASCC on university, divisional, and professional committees.
Achieve departmental outcomes and advance the university's mission.
Perform other duties as assigned.