Receptionist

CarShop US-Penske Automotive Group•West Vincent Township, PA

13h•Onsite

About The Position

CarShop (formerly CarSense) is seeking an organized and dynamic candidate to represent CarShop and model our Values and Culture to each customer in person and on the phone. The successful candidate will create a welcoming and helpful atmosphere to service our customers, making each person feel as though they are the highest priority. This position supports all departments by interacting with each customer to address their needs and if necessary, connects them with the appropriate department/person. He/She will cash out all retail service customers and provide clerical support as needed for all departments. The Director of 1st Impressions will interact with all departments and service clerical needs in between answering phone calls and cashing out customers.

Requirements

Excellent customer service skills and sustained performance and poise under heavy pressure.
Skilled multi-tasker with excellent time management and communication skills.
Quick learner, analytical thinker, committed to team success and team building.
Exemplify integrity, strive for self-improvement, and have an open-minded, "can-do" attitude.
Must be able to pass pre-employment testing to include background checks, drug testing.
Hold a valid driver's license with a good driving history.
Ability to clearly answer the phone and use the intercom.
Strong organization skills and ability to multi-task.
Ability to remain positive and professional in stressful situations.
Ability to read and comprehend instructions and information.
Ability to listen to customer and determine how to assist them.
Proficient with Microsoft applications.
Time Management skills and ability to prioritize.
Excellent communication skills and works well in a team environment.
Fast and accurate data entry skills.
Ability to handle multiple calls at one time.
Maintain professional appearance at all times.
High school diploma or equivalent.

Nice To Haves

One or more years experience answering calls in a high-volume setting.

Responsibilities

Create a welcoming and helpful atmosphere to service customers.
Interact with each customer to address their needs and connect them with the appropriate department/person.
Cash out all retail service customers.
Provide clerical support as needed for all departments.
Interact with all departments and service clerical needs in between answering phone calls and cashing out customers.