Director, NPD & Eng. Svc

ASSA ABLOY•Tulsa, OK

About The Position

Ameristar Perimeter Security USA, an ASSA ABLOY branded company, is seeking an experienced and highly skilled Director of Engineering services to provide strategic leadership and operational oversight for Ameristar’s engineering functions, including New Product Development, Product Engineering, Applications Engineering, and Field Services. This executive role is responsible for driving innovation, ensuring product quality, supporting customer applications, and delivering exceptional field service performance. The Director will collaborate closely with executive leadership to align departmental initiatives with Ameristar’s business objectives and growth strategy.

Requirements

Bachelor’s Degree in Engineering.
Demonstrated excellence to lead the development of innovative products from concept through launch, ensuring alignment with market and customer requirements.
Directs engineering efforts that support sales and customer service through technical documentation, product specifications and design resources.
Guides the team responsible for developing and supporting highly complex custom designs tailored to customer requirements.
Ensure solutions are technically sound, feasible, and aligned with Ameristar’s product portfolio, while maintaining strong collaboration with customers and internal stakeholders.
Oversee field service operations, including installation, maintenance, and troubleshooting.
Drive customer satisfaction by ensuring responsive, high-quality service delivery.
Develop and execute engineering strategies that support Ameristar’s long-term goals.
Foster a culture of innovation, accountability, and continuous improvement across all engineering groups.
Proven ability to work within a matrix selling organization to successfully implement the organizations strategies across all part of the organization.
Strong knowledge of architectural and contractor markets.
Ability to travel domestically and internationally (40%+ domestically).
Strong interpersonal skills; ability to communicate professionally across the organization.
Excellent organizational, planning, presentation, troubleshooting, and multi-tasking skills.
Ability to maintain a high level of confidentiality and professionalism.

Nice To Haves

Master’s preferred.
Is an asset to Ameristar’s legal representation, NPD teams, Engineering and other internal departments.
Demonstrated experience in recruiting, on-boarding, coaching and development of team members toward promotion or exit from the organization.
Experience presenting to executives & senior leaders both internally and externally.
Excellent organizational, planning, presentation, troubleshooting, and multi-tasking skills.
Ability to maintain a high level of confidentiality and professionalism.

Responsibilities

Lead the development of innovative products from concept through launch, ensuring alignment with market and customer requirements.
Direct engineering efforts that support sales and customer service through technical documentation, product specifications and design resources.
Guide the team responsible for developing and supporting highly complex custom designs tailored to customer requirements.
Ensure solutions are technically sound, feasible, and aligned with Ameristar’s product portfolio, while maintaining strong collaboration with customers and internal stakeholders.
Oversee field service operations, including installation, maintenance, and troubleshooting.
Drive customer satisfaction by ensuring responsive, high-quality service delivery.
Develop and execute engineering strategies that support Ameristar’s long-term goals.
Foster a culture of innovation, accountability, and continuous improvement across all engineering groups.
Work within a matrix selling organization to successfully implement the organizations strategies across all parts of the organization.