Director, Nexus, Global AML Team
About The Position
MUFG Investor Services is seeking a Director for the Nexus, Global AML Team. This role reports to the Executive Director and is responsible for supporting AML teams in providing quality client service and overseeing daily operations. The position ensures the AML team effectively supports the client integration process, maintaining a professional and positive client experience. Key responsibilities include timely and accurate dispatch of deliverables, managing sensitive client queries, participating in internal AML framework activities and service reviews, and supporting regional/global initiatives and budget adherence. The role also involves ensuring compliance with company and AML department policies and procedures, contributing to their development and review, and managing the performance and professional development of direct reports. The Director will champion Investor Operations and AML initiatives, fostering innovation and supporting a global operating model.
Requirements
- Bachelor's degree in a business-related field
- Internationally recognized AML qualification
- 10+ years of operations experience in financial services, AML, with at least 5-7 years in a managerial capacity
- Experience with direct client contact, relationship management, and AML operations are a must
Responsibilities
- Support of the AML teams in quality client service and oversight of daily operations with the guidance of MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty.
- Ensure the AML team supports the client integration process, and the experience is professional and positive for all parties involved.
- Ensure all relevant deliverables are dispatched as required, accurately and timely.
- Manage as appropriate any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers, or internal MUFG Departments adhering to a high-quality standard.
- Be part of internal AML framework and participate in regular service review calls with assigned Client(s), CSMs, and other internal departments.
- Support Regional/Global Head with local & global initiatives, projects, deliverables, and budget adherence.
- Ensure adherence to company and AML department policies and procedures contributing to the policy, procedures development and review process, with emphasis on gaps/risks and ensuring regulatory requirements are adhered to.
- Manage and drive individual performance of all direct reports through regular one to one meetings, regular performance discussions, career coaching, and development as requested, annual performance reviews as per company standards. Foster a professional environment of encouraging personal and professional development.
- Champion Investor Operations, AML initiatives within your team, encouraging participation, constructive feedback, and idea generation from the team members.
- Assuming a lead role or be a contributor to projects, instilling a culture that embraces innovation, change and supports a global operating model.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Director
