Director, Nexus, Global AML Team

MUFG Investor Services•Halifax, NS

1d•Onsite

About The Position

Support of the AML teams in quality client service and oversight of daily operations with the guidance of MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty. Ensure the AML team supports the client integration process, and the experience is professional and positive for all parties involved. Ensure all relevant deliverables are dispatched as required, accurately and timely. Manage as appropriate any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers, or internal MUFG Departments adhering to a high-quality standard. Be part of internal AML framework and participate in regular service review calls with assigned Client(s), CSMs, and other internal departments. Support Regional/Global Head with local & global initiatives, projects, deliverables, and budget adherence. Ensure adherence to company and AML department policies and procedures contributing to the policy, procedures development and review process, with emphasis on gaps/risks and ensuring regulatory requirements are adhered to. Manage and drive individual performance of all direct reports through regular one to one meetings, regular performance discussions, career coaching, and development as requested, annual performance reviews as per company standards. Foster a professional environment of encouraging personal and professional development. Champion Investor Operations, AML initiatives within your team, encouraging participation, constructive feedback, and idea generation from the team members. Assuming a lead role or be a contributor to projects, instilling a culture that embraces innovation, change and supports a global operating model.

Requirements

Bachelor's degree in a business-related field
Internationally recognized AML qualification
10+ years of operations experience in financial services, AML
At least 5-7 years in a managerial capacity
Experience with direct client contact
Experience with relationship management
Experience with AML operations are a must

Responsibilities

Support the AML teams in quality client service and oversight of daily operations.
Ensure the AML team supports the client integration process professionally and positively.
Ensure all relevant deliverables are dispatched as required, accurately and timely.
Manage sensitive or escalated queries/concerns from Clients, Investors, Fund Managers, or internal MUFG Departments.
Participate in regular service review calls with assigned Client(s), CSMs, and other internal departments.
Support Regional/Global Head with local & global initiatives, projects, deliverables, and budget adherence.
Ensure adherence to company and AML department policies and procedures, contributing to policy and procedure development and review.
Manage and drive individual performance of all direct reports through regular one to one meetings, performance discussions, career coaching, and development.
Foster a professional environment of encouraging personal and professional development.
Champion Investor Operations, AML initiatives within your team.
Assume a lead role or be a contributor to projects, instilling a culture that embraces innovation, change and supports a global operating model.