Director, Neurology

Hospital for Special Surgery • New York, NY

3d • Onsite

About The Position

The Director, Neurology, offers an extraordinary opportunity to be an integral leader of this world class, groundbreaking institution, working collaboratively with the Physician Chief, Neurology to establish and achieve administrative, clinical, research and educational goals and to manage and coordinate complex service operations. This is a multidimensional role driving improved performance in the midst of a changing market and evolving physician models. The Service Lines Department is focused on strategic and operational support of the medical staff and their offices of these Services, collaboratively defining strategy, and executing operational initiatives to support strategic goals. To that end, the Director will serve as a key leader of the Department and help manage initiatives which affect the respective Service Lines. This role will focus on strategic interdisciplinary initiatives, business development opportunities, departmental budgeting, and physician practice key performance indicators (KPIs). The Director reports to a Service Lines Chief Administrator and will directly supervise physician admin and research staff, EMG technicians, and Neurophysiology Technicians.

Requirements

• Bachelor's degree required
• 5+ years’ progressive experience in a hospital setting; advanced healthcare degree may be considered in lieu of experience requirements (e.g., MPH, MHA, MBA, etc.)
• Demonstrated experience working on strategy and business development within a hospital setting
• Superior oral, written and non-verbal communication skills; ability to forge and maintain strong professional relationships
• Advanced proficiency with MS Office, including Word, Excel, Outlook, Project, Visio, and PowerPoint
• Familiarity with Epic Cadence
• Ability to prioritize and handle multiple tasks simultaneously, often under a deadline in a fast-paced environment
• Self-motivated, detail-oriented and pragmatic; a team player who is analytical and solution-focused
• Ability to prioritize issues, resolve conflicts and communicate with all levels of the organization
• Must possess ability to learn new software tools & systems as required on the job

Nice To Haves

• Master's degree preferred

Responsibilities

• Partner with Service Chief for strategic planning, business development initiatives and projects to manage and optimize physician practice performance.
• Facilitate the establishment of annual Service Goals in administrative/ business, clinical, research and education areas.
• Support the development and implementation of a Service physician recruitment plan to accommodate the growing demand for services while meeting the needs of physicians for clinical activity and clinical research.
• Onboard and orient new physicians to service programs, initiatives, and offerings, encouraging participation and engagement within service.
• Cultivate strong relationships with physicians and staff at all levels of the organization to create an environment rooted in partnership and collaboration.
• Work closely with the Service Chief to ensure that operations are consistent with the overall clinical and academic service goals and support the individual and collective career goals of the faculty.
• Establish and maintain processes to improve patient care, increase efficiency and ease the burden on physicians’ office staff through programs such as implementation of various patient access initiatives.
• Meet regularly with physicians to understand their practice and personal goals; Identifying and resolving operational issues based on regular communication with MDs.
• Lead the design, execution, and communication of physician office optimization efforts, including physician productivity and quality assessments, partnering with physicians and their Office Managers in appropriate capacities.
• Use data to inform process improvement and optimization decisions, and develop improvement plans for specific offices and staff as needed.
• Create and maintain a highly effective and efficient infrastructure using best practices and a continuous improvement mindset.
• Collaboratively set direction on performance improvement initiatives, designing and overseeing project plans, deliverable preparation, and stakeholder alignment to ensure successful execution of strategic and operational priorities.
• Oversee daily operations and critical business functions for physician offices.
• Build and maintain all recurring outpatient scheduling templates and physician practice schedules.
• Responsible for management of Dimensions timekeeping for physician offices.
• Proactively monitor office compliance with initiative scheduling, copay collection rates, physician office phone answer rates
• Develop and mentor Patient Service Coordinators within service to take on more managerial responsibilities.
• Develop improvement plans for offices and staff when needed to meet expectations.
• Assist with new hire interviewing and onboarding activities.
• Ensure physician office staff are onboarded to Service Line specific workflows and ensure ongoing compliance with policies/procedures/workflows.
• Provide Manager overseeing floaters with feedback on all floaters in assigned practices utilizing the floater assessment form.
• Collaborate with Educational trainer to ensure educational programs and in-services for staff competencies are maintained.
• Develop improvement plans for offices and staff when needed to meet expectations.
• Partner with OR leadership on OR efficiency, optimization, and cost reduction efforts as it relates to Neurophysiology Monitoring.
• Work closely with the Project Development, Planning, Design and Construction Department on renovation/relocation projects and new construction to support the growing needs of the Services, ensuring that new space is created to support the vision and goals of the Services.
• Responsible for coordination of practice relocations when needed.
• Maintain repository of service patient education, spearheading changes/additions when needed and communicating updates outward to relevant departments.
• Perform probationary and annual performance evaluations for all office staff, in partnership with other relevant stakeholders.
• Partner with Director of MD Onboarding to conduct regular follow up with new physicians following practice opening, establishing an active partnership to ensure growth and success of physician offices.
• Partner with Service Chief and Chief Administrator on analysis of performance metrics, budgetary and service report.
• Lead the organization, planning, follow up for service business meetings including all relevant initiatives.
• Prepare presentations and material for meetings as required and assist departmental leadership in the preparation of presentations as needed.
• Represent Service on various hospital committees and project workgroups.
• Oversee and lead initiatives and projects within Service Line and represent Service Lines on enterprise-wide projects.
• Monitor departmental operations ensuring excellence in care and thorough compliance with hospital policies, procedures, and practice standards.
• Collaborate with Chief on correspondence and other written materials/communications (e.g., Annual Report, Program Descriptions, Annual Physician Evaluations).
• Complete other administrative tasks and projects as needed.
• Partner with colleagues in marketing department on activities related to marketing, media, and advertising initiatives, including media opportunities, website development, and developing printed materials.
• Assist with development of educational programs for patients.
• Ensure service meets goals relating to training and education.
• Development and distribution of communication materials.

Benefits

• The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation.
• The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Director