Director, Network Services Engineering

Oracle•Nashville, TN

4d•$146,000 - $306,400

About The Position

The Director, Network Services Engineering defines and drives the strategic vision for remote access and security network infrastructure, ensuring alignment with long-term organizational goals and emerging technologies. The role owns enterprise-level innovation in secure network management, using data analytics and automation to improve performance and overseeing the adoption of technologies such as ZTNA, VPN, firewalls, IPS/IDP, traffic management devices, and routing components. The director establishes strategic direction and enterprise standards for secure network configurations, performance, and security; serves as a technical decision-maker; and influences infrastructure strategy, partnerships, and cross-organizational decisions. The role oversees monitoring systems, inventory and configuration data, operational excellence, change and incident management, and compliance policies across remote access and security environments. The position sponsors projects and security designs, negotiates with internal and external stakeholders, and leads global efforts to standardize and improve service efficiency. It guides resolution of complex, high-impact connectivity and performance issues and establishes proactive and reactive monitoring strategies to protect service continuity. The director also oversees development of automation frameworks, scripts, infrastructure pipelines, dashboards, telemetry, and alerting mechanisms for testing, operations, and network health. In addition to technical leadership, the role guides multiple teams and managers, delegates work, manages project priorities and resources, builds partnerships, coaches employee development, and advances continuous improvement and organizational learning.

Responsibilities

Define and drive the strategic vision and roadmap for remote access and secure network infrastructure, aligned with organizational goals, business needs, and emerging technologies.
Own enterprise-level innovation and improvement of network and security management tools, using data analytics and automation to enhance performance.
Coordinate remote access, security, and network changes with senior stakeholders and cross-functional teams, aligning changes with corporate strategies.
Standardize and review secure network configurations and deployments for ZTNA, VPN, firewalls, IPS/IDP, networks, routers, and security policies.
Identify code-based approaches to improve secure network scalability, reliability, and consistency, and provide documentation.
Oversee forward-looking network security documentation, upgrades, enterprise-wide maintenance, and hardware refreshes.
Establish strategic direction for secure network configurations and installations to ensure scalability, resilience, and security.
Serve as the technical decision-maker for network security and remote access infrastructure strategy, influencing organizational decisions and external partnerships.
Oversee systems that monitor remote access and network security inventory and configuration data, ensuring alignment with SLOs and SLAs.
Establish enterprise-wide standards for the performance and security of network components.
Oversee critical remote access and security infrastructure hardware and promote adoption of relevant technologies, including ZTNA, VPN, firewalls, IPS/IDP, traffic management devices, and routing components.
Set standards for change requests, service requests, incident response, and problem management; oversee team performance using KPIs and OKRs.
Establish and govern security and compliance policies for secure network environments, aligning them with best practices and standards through engagement with senior leaders.
Guide and coach managers on objectives, processes, business needs, and use of new technologies.
Sponsor and provide executive oversight for projects and security designs, ensuring alignment with long-term business and technology strategies.
Direct negotiations and strategic decisions with internal and external stakeholders, suppliers, and vendors; ensure network designs are integrated into enterprise initiatives and documented for leadership and stakeholders.
Lead initiatives to standardize, simplify, and improve the efficiency and operability of global remote access, security, and network service roadmaps; manage the service catalog and set benchmarks.
Lead cross-functional resolution of complex, high-impact enterprise network and security connectivity and performance issues, aligned with SLAs, SLOs, and KPIs.
Establish proactive and reactive monitoring strategies to identify and mitigate issues before they affect services and business continuity.
Guide resolution of high-profile and complex client problems using technical expertise, strategic decision-making, and appropriate troubleshooting tools.
Direct development and maintenance of automation frameworks for testing and operations.
Lead automation of critical tasks in production and lab environments, including lab-as-a-service, and optimize repetitive support functions and operational processes.
Identify metrics and oversee dashboards, telemetry systems, and alerting mechanisms for proactive monitoring of network and security health.
Manage development and enhancement of advanced scripts that automate tasks across teams and business units.
Oversee development and implementation of infrastructure pipelines and configuration items using established playbooks and resources.
Hold teams accountable for secure coding practices.
Oversee multiple teams delivering complex projects and initiatives; monitor timelines, deliverables, and budgets when applicable.
Delegate work, set priorities, and ensure alignment with business needs; coach others on adjusting resources and timelines as business needs change.
Lead cross-functional collaboration and empower teams to build partnerships with business leaders, stakeholders, and customers.
Promote transparency and inclusivity by seeking, listening to, and leveraging diverse perspectives.
Share problem-solving strategies and oversee complex operational and technical issues; coach teams in analyzing complex information, identifying solutions, and addressing root causes.
Pursue strategic learning opportunities, create opportunities for team members and leaders to build expertise, identify organizational skill gaps, and evaluate learning strategies.
Empower teams to develop and implement process improvements, gain buy-in, seek feedback, and prioritize improvement initiatives based on strategic direction and return on investment.
Drive performance through feedback and coaching, promote consistent talent development practices, align individual development goals with organizational initiatives, and collaborate with HR on hiring and promotion processes.