Director, Network & Infrastructure

Stevenson University•Owings Mills, MD

About The Position

The Director, Network & Infrastructure is responsible for managing and expanding operational activities associated with the University’s network, servers & telecommunications infrastructure. The scope of the supported infrastructure includes over 160 servers both physical and virtual, a wired and wireless network in excess of 15,000 endpoints across four campuses and in over 60 buildings, 100+ terabytes of SAN storage and a VOIP telephone system with more than 1400 phone lines, voicemail and unified communications. The Manager, Network & Infrastructure together with the CIO jointly share responsibility for IT data security and privacy concerns.

Requirements

Management of network and infrastructure staff
Operation of data centers
Hiring and performance evaluations
Developing strategies for IT data security and privacy
Installation, configuration, support, and troubleshooting of routers, firewalls, switches, and infrastructure components
Monitoring network infrastructure health
Reporting and resolving network issues
Identifying, researching, and proposing new technologies, services, and products
Maintaining and improving network and enterprise systems for maximum performance and reliability
Collaboration with OIT senior level staff on projects and initiatives
Revising and/or developing college OIT policies and procedures
Ensuring timely resolution of service incidents and client service requests
Managing operational area projects, including project plan documentation, schedule and resource management, and status reporting
Research, development, and communication regarding new equipment, software, or services
Leading staff adaptation to new technologies and procedures
Building a positive team environment with clearly defined roles and responsibilities
Ensuring appropriate training and staff development
Developing a client service-oriented, efficient staff team
Evaluating, performance appraising, mentoring, and guiding staff

Responsibilities

Manage Network and infrastructure staff.
Responsible for the operation of three full function data centers.
Responsible for hiring and performance evaluations of the staff within the network and infrastructure team.
Proactively develop strategies that enable prompt resolutions to issues regarding IT data security and privacy.
Install, configure, support and troubleshoot routers, firewalls and switches and all infrastructure components.
Monitor the health of the network infrastructure.
Report and resolve any issues.
Identify, research, and propose new technologies, services, and/or products to enhance the functionality, and/or cost effectiveness of the college’s network and telecommunications infrastructure.
Maintain and improve the college’s network and enterprise systems in order to provide maximum performance and reliability.
Collaborate with OIT senior level staff on projects and division-wide initiatives.
Revise and/or develop college OIT policies and procedures, including but not limited to policies pertaining to network technologies, enterprise systems, technology support and network security.
Ensure timely resolution of service incidents and completion of client service requests.
Manage operational area projects including completion of standard project plan documentation, development and management of project schedule and resources, and regular project status reporting on schedule, budget, and expected results.
Ensure thorough research, development, and communication regarding the introduction of new equipment, software or services, in order to minimize the introduction of failure and vulnerabilities into the college’s technical environment.
Lead staff in adapting to new equipment, software, services, policies and procedures.
Build a positive team environment in which roles and responsibilities are clearly defined aligned with industry best practices.
Ensure appropriate training/staff development.
Develop a client service-oriented, efficient staff team.
Evaluate and performance appraise, mentor and guide Network and Enterprise staff.