Director, Network Development

Stratus•,

1d•Onsite

About The Position

The Director, Network Development will build, scale, and maintain the Field Partner network supporting Stratus’ new Facility Maintenance division. This leader will translate customer demand and growth plans into a reliable national network of qualified service providers across key facilities trades, geographies, and service categories. Leading a team of Compliance Specialists, the Director will establish the network development strategy, partner sourcing and onboarding standards, coverage plans, performance expectations, and operating rhythms required for a successful launch and continued growth. This is a highly collaborative, hands-on role for a leader who can build new capabilities, create scalable processes, and develop strong external partnerships in a fast-moving environment.

Requirements

Bachelor’s degree in Business, Supply Chain, Operations, Facilities Management, Construction Management, or a related field preferred; equivalent experience will be considered.
7+ years of experience in service provider network development, vendor or contractor management, facilities management, field services, procurement, or a related industry preferred.
3+ years of direct people leadership experience required with a demonstrated ability to coach teams, establish accountability, and deliver results through others.
Proven experience building or scaling a multi-market, multi-trade service provider network, ideally within facilities maintenance, repair and maintenance, construction services, or a national field-service environment.
Strong knowledge of partner sourcing, due diligence, onboarding, licensing, insurance, compliance, contracting, and performance management practices.
Demonstrated negotiation skills and the ability to balance coverage, cost, quality, capacity, and service expectations.
Strong analytical and business-planning skills, including the ability to translate demand data into network strategy, priorities, and measurable actions.
Excellent communication, relationship-management, conflict-resolution, and influencing skills across Field Partners and internal stakeholders.
Entrepreneurial mindset with the ability to build structure in a new division, manage competing priorities, and operate with urgency, sound judgment, and a bias for action.
Proficiency with Microsoft Office and the ability to quickly learn vendor management, work-order, CRM, reporting, and other business systems.

Responsibilities

Develop and execute the national Field Partner network strategy for Facility Maintenance, aligned with customer demand, growth priorities, service-level expectations, and launch timelines.
Lead, coach, and develop a team of four to five Compliance Specialists; establish clear goals, performance standards, workload priorities, and consistent operating processes.
Analyze geographic, trade, capacity, and service coverage needs to identify network gaps, prioritize recruiting activity, and maintain market readiness.
Build a robust pipeline of qualified Field Partners across electrical, plumbing, HVAC, general maintenance, and other facilities trades through targeted sourcing, referrals, industry relationships, and market outreach.
Establish and oversee standardized partner vetting, qualification, onboarding, and activation processes, including licensing, insurance, certifications, safety, contractual, and regulatory requirements.
Negotiate competitive rates, service terms, and partnership expectations in collaboration with Operations, Finance, Legal, and other stakeholders while balancing cost, quality, and coverage needs.
Create a strong Field Partner engagement and retention model that promotes responsiveness, accountability, ethical treatment, and long-term partnership with Stratus.
Partner closely with Facility Maintenance Operations, Territory Managers, Sales, Client Services, and implementation teams to ensure the network is prepared to support new customers, markets, and service programs.
Establish dashboards and operating metrics for coverage, recruiting pipeline, onboarding cycle time, compliance, utilization, capacity, cost competitiveness, and network health.
Lead resolution of escalated partner issues, recurring service gaps, and high-risk compliance matters; implement corrective action, contingency, or replacement plans when needed.
Build scalable processes, documentation, systems, and governance that improve data integrity, visibility, consistency, and the overall Field Partner experience.